Bilingual - Patient Care Specialist - CASEWORKER - Ottawa, Canada - Randstad Canada

Description

Change someone's life – help patients get the medication they need
REMOTE

Are you looking for an opportunity to:

• Play an essential role in supporting with life limiting or persistent medical conditions?
• Work in an office environment with a passionate, energetic team?
• Join a leader in the specialty pharmacy space?

We are recruiting a Patient Care Specialist, also known as a Caseworker.

The Patient Care Specialist plays a key role in ensuring that patients get the care and medication they need by supporting them through the reimbursement process.

As the primary patient contact, the Patient Care Specialist must have excellent communication skills and empathy for patients and families who are dealing with life-limiting or debilitating conditions.

This role is perfect for a highly motivated individual who enjoys working with people, has strong attention to detail and can prioritize tasks in a high-volume environment.

As this role is focused on patients with chronic conditions who require consistent support, it does require a commitment to the full 6-10 week contract term.

If you demonstrate strong patient service skills and dedication to completing this important work, there is a strong potential for permanence or other long-term opportunities within the organization

Advantages
What's in it for YOU as a Patient Care Specialist / Caseworker:

• Competitive hourly rate of approximately $20$/hr
• Shifts between 8 am8 pm Eastern, weekdays only with some opportunity to potentially choose day shift only 9 am 5 pm EST or a later shift that runs from noon to 8 pm EST
• Temporary contract opportunity with strong potential for permanent employment (estimated contract term is weeks with a potential extension of up to 16 weeks and there is potential for permanent hire within the first 12 months for those who are outstanding in the role)
• Gain experience and professional contacts with a leader in the pharmaceutical industry
• Topnotch training and orientation provided
• Benefits at a discount through Randstad while on contract

Responsibilities
What YOU will be doing as a Patient Care Specialist / Caseworker:

• Engage patients by phone utilizing your French and English communication skills (written communication may also be completed in English and/or French)
• Use empathy to speak with patients and caregivers to support them with the completion of paperwork that will ensure they get the medication they require
• Work as part of a team to triage inquiries and requests from a shared email inbox and use chat to communicate
• Explain prescription coverage to patients and answer questions (templates Q&A provided as well as thorough training)
• Act as an important point of contact and liaison between patients and internal/external stakeholders and a representative of this worldclass organization

Qualifications
What YOU bring to the role of Patient Care Specialist / Caseworker:

• Bilingual
• French & English
• 13 years of experience in administration and customer service
• Excellent communication and interpersonal skills, able to use empathy when dealing with patients who are suffering from difficult conditions
• Prior experience, education or strong interest in healthcare and pharmaceutical industry
• Techsavvy – able to set up a home office, solid knowledge of Microsoft programs
• Strong organization, attention to detail and prioritization skills
• Highly motivated to learn, takes initiative
• Friendly, adaptable, capable of working both independently and as part of a team

Summary

If you believe this Patient Support Specialist / Caseworker opportunity REMOTE is perfect for you, please apply directly to this posting as soon as possible so you may be considered.

Apply now and send resume to

Thank you for your interest

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.