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    Bilingual Claims examiner work from home - Montréal, QC, Canada - TD Bank

    TD Bank
    TD Bank Montréal, QC, Canada

    1 week ago

    TD Bank background
    Description
    TD Insurance - Bilingual (Eng./Catastrophe Claims Advisor (home & auto) page is loaded TD Insurance - Bilingual (Eng./Catastrophe Claims Advisor (home & auto)
    Apply remote type Hybrid locations Montréal, Québec time type Full time posted on Posted 2 Days Ago job requisition id R_

    Work Location:

    TD Insurance Pay Details:

    TD Insurance is a part of TD Bank Group (TD) and we're driven to provide legendary experiences and trusted advice to our customers.

    We help protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance.

    With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.

    General Insurance and Life and Health.

    Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing.

    Our Life and Health business is the number-one provider of critical illness insurance and direct life and health insurance in Canada.

    At TD Insurance, we're committed to fostering an inclusive, accessible environment for our colleagues.

    With a national workforce of over 4,000 employees that span Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and we're dedicated to helping you grow, too.

    TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously to help our colleagues unlock their full potential.

    The TD Insurance Catastrophe (CAT) Claims Department is dedicated to supporting our customers at times of catastrophic loss.

    We're there for our customers immediately following catastrophic events (e.g., fire, hail, tornado, heavy rains) to ensure they feel fully supported and their urgent needs are met.

    As a Claims Advisor, you'll adjudicate claims while providing advice and support to customers and ensure they feel taken care of when it matters most.

    As a valued member of our Catastrophe Claims Team and reporting to the Team Leader, your work will involve a range of complexity and may include the following accountabilities:
    Investigate, negotiate and settle both Residential and Auto Catastrophe claims
    Support customer claims from start to finish: open new claims, set up appraisals, assign contractors, generate financial transactions and finalize settlements in a timely manner
    Follow up with customers on the status of the claim; When applicable, adjust claims quickly and accurately in accordance with policy coverage to exceed customer expectations
    Actively participate in performance management processes
    Continue professional development with learning maps and external courses, as required
    Support other TD Insurance Business Lines during critical events and peak volumes.


    Partner Claims Teams may include:
    Automobile & Residential Claims

    Proactively and consistently remain in contact with the customer to establish and maintain a relationship of trust to resolve claims in a timely manner
    Two or more years of claims adjusting experience preferred (experience with multiple lines of claims insurance considered an asset)
    Computer literacy; knowledge of Xactimate and the use of Xactanalys is an asset
    Strong ability to review and investigate high-value claims related to catastrophic events such as natural disasters
    Proven ability to manage change and help foster an environment open to change
    Candidates actively pursuing their Chartered Insurance Professional (CIP) designation or other relevant continuing education are preferred
    Provincial claims licensing may be required
    Bilingual (English and French) written and verbal skills are required for Quebec-based applicants and may be required for Atlantic-based applicants

    TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.

    Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

    We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

    Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential.

    Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals.

    Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

    Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

    We're delighted that you're considering building a career with TD.

    Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

    If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed.

    You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

    Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

    Training & Onboarding

    We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

    We do our best to communicate outcomes to all applicants by email or phone call.

    Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.


    Language Requirement:

    Maîtrise d'une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français /This position requires proficiency in a language other than French to support or deal with customers who require services and support in a language other than French.

    At TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

    In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

    No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

    Our Commitment to Diversity, Equity, and Inclusion

    At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.

    We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

    Helping to Make an Impact in Communities – TD Ready Commitment
    TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.

    Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change:
    Financial Security, Vibrant Planet, Connected Communities, and Better Health.

    It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

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