Service Manager - Regina, Canada - MicroAge

MicroAge

Verified Company

Regina, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you a natural leader with a passion for technology, service and a commitment to excellence? Do you believe that business success comes from creating a positive and collaborative culture that values growth and teamwork? If so, MicroAge in Regina wants YOU

We are seeking an experienced Service Manager to lead our talented Service Desk Team, focused on delivering world-class Microsoft 365, Security and Cloud solutions to our growing client base.

But that's not all - we want someone who shares our commitment to building a business that is driven by value, innovation and collaboration and will contribute to our fun, positive company culture and aligns with our core values.

At MicroAge, we believe in working hard and playing hard, and we know how to do both Our team loves to deploy state-of-the-art technology, whether on-premise or in the cloud, and we also enjoy a little friendly competition.

Join our company slo-pitch team, challenge a colleague to a game of ping pong, or just enjoy the fun and energetic atmosphere that has made MicroAge one of Canada's top 50 IT companies for 6 years running.

If you're a Service Manager who wants to take on a new challenge and be a part of a dynamic and growing team, we want to hear from you.

Come join us in Regina, Saskatchewan, where the skies are alive with opportunities. If you know your Why, what are you waiting for?

Requirements for the
Service Manager role at MicroAge Regina:

Leadership skills: The Service Manager must be able to inspire, motivate, and lead the Service Desk Team to achieve high levels of performance and productivity.
Communication skills: Effective communication is essential in this role, both with the team and with clients. The Service Manager must be able to communicate clearly, concisely, and diplomatically, both verbally and in writing.
Teambuilding skills: The Service Manager should be able to build and foster a positive and collaborative team culture that encourages teamwork, knowledgesharing, and continuous improvement.
Performance management: The Service Manager must be able to set clear expectations and goals for team members, provide regular feedback, and manage performance issues effectively.
Training and development: The Service Manager must be committed to ongoing training and development for team members, ensuring that they have the knowledge and skills needed to excel in their roles.
Customer service orientation: The Service Manager must be focused on delivering exceptional customer service, leading from the front for all clients.
Technical knowledge: While not necessarily a technical role, the Service Manager must have a strong understanding of Microsoft 365, Security, Networks and Cloud solutions to effectively lead the Service Desk Team.
Problemsolving skills: The Service Manager must be able to identify and troubleshoot problems quickly and effectively, using a datadriven approach to decisionmaking.
Flexibility: Finally, the Service Manager should be adaptable and flexible, able to thrive in a fastpaced and dynamic environment and adjust priorities as needed to meet business needs.

Qualifications and Experience

5+ years leading an IT Team
5+ years of technical experience with Microsoft 365, Cloud Computing, Network Or Security
Bachelor's Degree in Computer Science, Information Technology or Business Administration
Certificate in ITIL beneficial
Experience with Project Management methodologies and tools
A proven track record of successfully implementing and management of Service Level Agreements and Key Performance Indicators
Excellent people management skills, with a proven ability to lead and develop highperforming teams.
Ability to analyze data and use metrics to drive decisionmaking and continuous improvement.
Native English or 7 and above score on the International English Language Testing System (IELTS).
Canadian Citizens, PR or have a valid Canadian Work Permit
Valid Canadian Driver's License