Agent, Box Office - Toronto, Canada - TORONTO INTERNATIONAL FILM FESTIVAL

TORONTO INTERNATIONAL FILM FESTIVAL

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

TICKET AGENT, BOX OFFICE & CALL CENTRE

Contract

Full-time

Festival Services
TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Bell Lightbox

Our mission:
To transform the way people see the world, through film.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it's unceded territory.

TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee.

We are grateful to work on this land.

We are currently hiring for the position of:

TICKET AGENT, BOX OFFICE & CALL CENTRE

The Ticketing Services department is responsible for all ticket sales and seat inventory management through our Festival, Industry, and Venue box offices.

Box Offices and the Call Centre serve nearly everyone who comes to the Festival - including public, industry, press, corporate partners, programmers and staff.

We play a vital role in our visitors' experiences for the Festival.

As a member of our large team, you will be responsible for providing exceptional customer service, reinforcing policies and procedures, and handling customer data and concerns in an ethical and confidential manner.

RESPONSIBILITIES:

Responsible for selling tickets, memberships, redeeming passes and ticket packages.
Providing excellent customer service in person and through inbound calls
Handling large volume of sales on a regular basis
Processing cash, debit and credit card transactions and balancing deposits
Operating computerized ticketing systems and ensuring all account data is captured accurately
Providing information about all products and services available at TIFF Bell Lightbox
Maintaining discretion regarding confidentiality of account information, as per privacy policy
Adhering to all ticketing policies and procedures
Filling, sorting and organizing Box Office materials
Performing some light lifting and other duties, as required

RATE OF PAY:

- $16.75 /Hourly

TARGET CONTRACT DATES:

August 8, 2023September 18, 2023

MINIMUM REQUIREMENTS:

Customer service experience required
Familiarity with Ticketing Systems is an asset; knowledge of Archtics/PCI is preferred
Previous experience in a Call Centre or Box Office environment
Previous cash handling experience is required; experience handling sales of all types (credit, debit, gift cards)
Proficient computer skills
Excellent written and verbal communication skills (in English)
Ability to speak multiple languages is an asset
Enthusiastic, ambitious, selfmotivated, open to working in a team environment
Ability to work calmly under pressure while balancing multiple priorities
High level of computer literacy. Comfortable operating multiple computer based systems simultaneously
Some light lifting may be required (ticket stock boxes, marketing materials, etc.)
Able to adapt to a flexible work schedule, including evenings, weekends, and holidays
Must be able to attend all training sessions (Training session schedule TBC).
Must be able to work full time, without conflicts, between September 17, 2023

HOW TO SUBMIT & APPLICATION DEADLINE:

Please upload your cover letter and resumé as PDF(s), before the deadline of

-
July 20, 2023.

CLOSING:

TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential.

As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.