Maintenance Experience Representative - Ottawa, Canada - Ferguslea Properties

Ferguslea Properties

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Ferguslea Properties is the proud owner and operator of Accora Village, Canada's largest privately owned rental community. Accora Village is comprised of over 2,400 homes and over 9,000 residents in the west-end of Ottawa. The community is 150 acres of tree lined streets, ideal for people interested in an active and healthy lifestyle.
Ferguslea Properties is committed to providing our residents and community with a best-in-class experience.

At Ferguslea, the Maintenance Experience Representative (MER) plays an integral role in working as a

liaison between residents and the Maintenance staff.

Their main duties are to organize service requests on behalf of the maintenance department, schedules and manage maintenance service, and coordinate with other departments to ensure that the residents of Accora Village are getting their needs met in accordance with the Accora Village customer service promise.

This is a full-time, permanent position.

RESPONSIBILITIES:

The MER will play an actively role in supporting our residents and maintenance department by:

Working with our Resident Experience Managers and other staff to follow up on requests from residents for repairs or service
Receiving and processing maintenance requests from residents and all departments and initiating notices of entry as needed.
Initiating work orders and purchase orders
Scheduling staff or contractors to perform the work
Keeping track to ensure work is completed in a timely manner
Responding to concerns from residents in a timely manner
Providing written documentation on any complaints and action taken
Advising management of any situations where additional intervention or legal action may be required
Recording and allocating work orders to appropriate accounts
Ensuring work is completed and scheduling followup as needed
Performing regular key audits and reviewing contractor key logs
Recording and relaying pertinent information for reference
Establishing and maintaining a comprehensive building and unit maintenance history
Coordinating simple accessibility accommodations for residents
Advising and notifying residents as needed by preparing notices of entry, fire alarm testing, and service shutdowns
Preparing reports, and maintenance histories as requested
Analyzing and investigating trends
Performing other duties as assigned by the Maintenance Supervisors or Maintenance Manager

SKILLS AND KNOWLEDGE

Minimum 2 years' experience in working with the public
Excellent interpersonal and communication skills.
Excellent oral & written skills in English
While not required, proficiency in both verbal & written French would be considered a strong asset.
Proficiency in MS Office (Excel, Word, Outlook)
Evening and weekend scheduling will be required
Unless an accommodation under Ontario's Humans Rights Code is applicable, it is a requirement of the company that all eligible employees are and will remain fully vaccinated against COVID1
As a condition of employment, must have a valid Criminal Background Check.
Good analytical and problemsolving skills.
Organized, detailoriented with good customer service sense.

WORKING CONDITIONS

Extended periods at a computer may be required at times
Physical effort is mínimal
The job description implies the performance of repetitive tasks
Competing demands may create stress
Occasional lifting and carrying office supplies or equipment may be required
Occasional exposure to noise, dust, and fumes
Travel is mínimal

We've got great perks

When you join Ferguslea Properties in this role, you gain access to:

Health/ Wellness initiatives
Employee Assistance Program
Use of our recreation centre, fitness amenities, and related programming
Community Involvement & philanthropy opportunities
Educational Support programs
Regular Employee engagement opportunities
Free parking
Opportunities to attend Hockey, football, soccer games & concerts
Room for advancement & internal promotions
Paid training & development opportunities

At Ferguslea, we are committed to taking every reasonable precaution in the circumstances to protect the health and safety of our employees and residents from the hazard of COVID-19, as required by the Occupational Health and Safety Act.

Unless an accommodation under Ontario's Humans Rights Code is applicable, it is the expectation of the company that all eligible employees are and will remain fully vaccinated against COVID-19.

We will provide accommodations as required by law.