Dispatch Level 1 - Puslinch, Canada - Transx Ltd.

Transx Ltd.

Verified Company

Puslinch, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

TRANSX LTD.

Operating for over 50 years; the
TransX Group of Companies is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America.

With 11 locations across Canada and the USA, approximately 900 company employees, and over 4000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customer's business needs.

SUMMARY - _
Dispatcher - Level 1 (TERM)_

Shift:
Friday to Sunday; 06:00 AM to 06:00PM

The TransX Group of Companies has an exciting opportunity for a
Dispatch - Level 1 to join the Operations Department in our Aberfoyle facility.

This position is responsible for dispatching and arriving trips to TMW. The Dispatcher is also responsible for effective management and support of an assigned fleet of drivers and trucks.

This position will focus on operational excellence and superior customer service, ensuring their fleet operates efficiently as a team in support of our high standards for driver success and customer service performance.

Our Mission is to become the industry leader of the driver experience. We consider the driver to be the front line of our company.

We strive to be consistently surpassing driver expectations by supporting all drivers in successfully meeting utilization targets while honoring home time.

Our fleet team will be satisfied once our drivers have successfully met their full potential.

As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY ACTIVITIES

Driver Communication

Confirm daily ready times/weekly resets with designated fleet.
Discuss load requirements with drivers to ensure on time service.
Assist drivers in solving all on the road problems as they arise.
Communicate issues and concerns to appropriate team members. (planning, customer service, etc)
Work with drivers to ensure utilization targets are being met.
Arrange to have driver's training modules completed.
Strong understanding of transportation regulations and laws is critical when arranging for deliveries and pickups.

Create Shipping and Dispatch Documents

Maintain records of dispatched calls, driver routes, delivery and pick up times, and truck repairs and maintenance
Log customer shipping schedules and complains
Maintain any details regarding route changes
If necessary, keep records of driver training sessions

Generate Bills and Invoices

Create billing and invoice documents for shipments
Ensuring that drivers receive any necessary documents before making a pickup
Invoice customers for payment of shipment pickups and handle any issues regarding charged for these services.
Ability to use dispatch software

SKILLS & KNOWLEDGE
-
Education_

High School Diploma
Post
Secondary Education
Preferred

-
Experience_

Over 2 years of Dispatch Experience
Preferred
Experience with programs such as Excel and TMW
Logistics / Supply Chain experience an asset
Excellent communication skills
Capable of multitasking with keen ability to prioritize
Able to make decisions with limited supervision
Analytical thinking, Strong organizational and priority management skills.
Computer literate & Proficient
Able to accurately identify and proactively make appropriate suggestions to resolve any problems
Knowledge of the trucking industry and associated rules and regulations (ex. Hours of service regulations)

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

BENEFITS

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement

RECOGNITION PROGRAMS

Annual employee recognition & appreciation events
Years of service awards
Employee spotlights in our TransX Newsletter
Safety recognition
Annual performance incentives

OTHER PERKS

Employee and family assistance program
Encouraged worklife balance
Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
Team environment
Professional & personal growth

APPLY TODAY

If you have a passion for results and want to grow your career with a dynamic and growing industry leader, please submit your resume with a cover letter.

TransX is an equal opportunity employer with a strong commitment to the individual and collective growth of our employees and a commitment to diversity and inclusiveness in the workplace. _

TransX is an equal opportunity employer with a strong commitment to the individual and collective growth of our employees and a commitment to diversity and inclu