Manager, Product - Toronto, Canada - Capital One

Capital One

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

161 Bay Street , Canada, Toronto,Toronto, Ontario,

Manager, Product

Our Capital One Product Team
You might know us as a credit card company, but we're about much more than that. We're a data-driven company that is inspired by our customers' needs, and passionate about making their lives simpler.

Our product managers build experiences that help to make a difference in our customers' lives, while enhancing their relationship with credit.

They start with a problem, gain insights around it, and then come up with solutions that meet their needs.

We're all-in on the cloud and leaders in the adoption of open-source, RESTful APIs, microservices, and containers. We build our own products and release them with speed and agility.

Working with us
How do we do things at Capital One? We listen — to our people, and to our customers. We change with the times and have adopted a flexible hybrid model (remote and/or in-office).

A flexible hybrid working model is one that creates the opportunity to match the work that we do to the environment that best supports that work.

We recognize that everyone has a unique working pattern so we're open to discussing flexible working arrangements that will best accommodate you.

We want our associates to have a voice, and we're committed to diversity, inclusion and belonging.

We give everyone a seat at the table, bringing together different perspectives, backgrounds, and experiences to help challenge the status quo and create the best outcomes for everyone.

We're focused on helping associates live well—physically, financially and emotionally.

When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents.

We've designed our benefits program to be flexible, comprehensive and consistent across our organization.

From health and fitness centers and discounts, to training and professional development programs—and much more—you'll discover that Capital One is committed to helping you live your best life.

A day in the life of a Capital One Product Manager
You'll deconstruct complex problems and guide your team toward the right solutions.

You'll deliver human centered design - effectively advocating for the voice of the customer throughout the product lifecycle - while leveraging a data-driven approach that reflects a grounded understanding of business objectives.

You'll champion our "Test & Learn" philosophy, conducting consumer-research, and leveraging Agile & MVP methodologies, to drive effective business outcomes.

You'll lead cross-functional teams and drive organizational alignment, to deliver resilient & innovative solutions.

Above all, you'll bring a passion for technology, and a customer-focused lens, to promote a culture of excellence.

Here are a few of the ways our Product Managers are helping people create meaningful interactions with Capital One:

Manage and scale data and machine learning platforms across the organization to deliver smart, personalized experiences.
Create easy digital solutions that help customers address fraud and easily get back to using their card.
Develop assistance programs to help customers who are struggling with their payments
Provide customers with relevant details about their account, conveniently within the mobile app.

Be ready to join a community with some of the smartest people you've ever met, who see the customer first, and want to use their skills to make a difference.

And, as a founder-led company, we're inspired to make, break, and do good. So, let's create something great together

Responsibilities:

Define the strategic direction for our contact strategy program, as well as the underlying technology platform that fuels them, aligning with the company's goals and vision
Develop and maintain roadmaps and set of strategies that will drive adoption of more digital contact channels and move away from traditional dialing channels
Effectively partner with engineers to align technology investments with the product agenda, spanning end user functionalities, internal capabilities, and platform health
Champion the use of the appropriate methods to unearth both internal and external customer needs and ensure product agenda aligns solutions with customer problems
Lead a cross functional team, including product management and engineering, through the delivery of multiple initiatives concurrently, from discovery to iterative releases and insight generation, with a balanced approach of trading off speed to market with risk management
Work closely with key stakeholders, customers, and partners across Capital One to bring the contact strategy agenda to life
Elevate the product management craft through promoting a mindset of outcomes over outputs and iterative learning

Qualifications: