Regional Technical Specialist - Mississauga, Canada - Kyocera Document Solutions Canada

Kyocera Document Solutions Canada
Kyocera Document Solutions Canada
Verified Company
Mississauga, Canada

3 days ago

Sophia Lee

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Sophia Lee

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Description

Job Title:
Regional Technical Specialist


Department:
Technical


Location:
Mississauga, Ontario


Reports to:
Technical Services Manager


About the Company


When you join Kyocera Document Solutions Canada, Ltd., you are joining an organization that is deeply rooted in the Philosophy of "doing what is right as a human being".

Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.


Would you take the chance to do something meaningful, to challenge yourself, to be a part of change in an industry and to influence that change? Then join our team for an opportunity that does not come around every day.

If you are passionate and driven by the challenge of building a key growth area from the ground up, Kyocera Document Solutions Canada, Ltd.

is the right company for you.

Be an agent for change and a driver of growth across a successful organization with confident anticipation of higher growth.


About the Role


As a Regional Technical Specialist for Central Canada, you will support both in-house and field service, including dealer, on-site, and Collaboration with other Area Technical Service Managers (ATSMs), Area Sales Managers (ASMs).

This is a vital and challenging role, as issues are escalated to this role by senior technical staff at dealerships.

This role is highly technical in nature and requires excellent troubleshooting and interpersonal skills.


Major Duties and Responsibilities

  • Educate, train, and guide Kyocera Dealers and Branches in technical support, servicing methods, training, warranty policies and procedures in the assigned region.
  • Processing Warranty RMA's as per Company Policy and SOP.
  • Respond to Kyocera Dealers, timely, with efficiency, while striving for resolutions to problems in a methodical manner.
  • Maintain a high-level of Product Knowledge including technical, troubleshooting methods, operation as well as current factory changes, firmware and product technical field reports.
  • Manage assigned dealer training and technical requirements.
  • Maintain a close relationship with dealers to ensure that they are consistent with Kyocera's service policies and procedures.
  • Responsible for processing Warranty (RMA) requests involving parts, supplies, and products in general.
  • Ability to collect data and document precisely for escalation as required.
  • Maintain latest training (hardware, software, cloud, and network) to ensure the highest level of support possible.
  • Research issues using all available tools, and provide detailed response/solution.

Qualifications

Required:


  • Post-secondary Education in related field
  • Experience with computers (Macintosh, PC) and networks.
  • Strong communication skills, both written and verbal.
  • A self-starter, with the ability to receive instructions, and activate projects with mínimal guidance.
  • Ability to be precise in methodology in troubleshooting procedures.
  • Strong time management, facilitation, and organizational skills.
  • Ability to be creative, analytical and think outside the box to solve problems.
  • Proficient with Microsoft suite (Outlook, Word, Excel, PowerPoint).
  • Physical requirements:
Occasionally lift and/or move up to 50 lbs., kneeling, lifting, bending, standing for long periods of time.


  • Valid driver's license and reliable vehicle.
  • Ability to travel 30% (includes overnight).
  • 5 years of experience working with technical background with particular emphasis in color imaging, digital black and white and wide format.

Preferred:


  • Prior training on color and digital black and white controllers is also highly desirable. Fiery Knowledge a strong asset.
  • Microsoft, network, or software certification is highly desirable.

What we offer

  • Hybrid working environment : 5 days a month work from home
  • Free parking
  • Casual Fridays
  • RRSP matching program
  • Referral program
  • Monthly Lunch and fun activities
  • An active social committee
  • Goodlife Membership Discount
  • Excellent Dental and Health Benefits
  • PTO Days
  • Vacation Days
  • Excellent work environment & culture

Job Type:
Permanent


Benefits:


  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • RRSP match

Experience:


  • Technical support: 3 years (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
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