Customer Service Representative - Mississauga, Canada - Medline Industries Inc

Medline Industries Inc

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Primary Location CA-ON-Mississauga

Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Lives - this means being deeply committed to the health and well-being of our customers, employees, partners and our communities.

We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees.

As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

Collaborative work environment with highly engaged employees
Annual Employee Appreciation Week
Career growth and training programs
Open communication with Senior Leaders
Tailored incentives for eligible employee groups, such as home office reimbursement and Sylvan Learning Centre credit
Recognition programs
Social activities
And much more

JOB SUMMARY

Positions Available:

12month contract x 3

Location:
Mississauga, ON (Hybrid)

Note:
Medline Canada, Corporation employees are currently fully remote due to COVID-19

Reports to:
Customer Service Manager

The Customer Service Representative is responsible for ensuring orders are processed quickly and efficiently and customer queries are attended to in a timely manner.

CORE JOB RESPONSIBILITIES

Manage large volume of incoming calls, identify and assess customer needs to achieve satisfaction.
Assist customers in a courteous, competent and professional manner
Enter accepted orders accurately and in a timely manner via different platforms (fax, phone, EDI)
Provide customer communication pertaining to order status and issues order acknowledgments as required
Supply accurate and timely data including POD, ETA and freight documents
Ensure that customer inquiries and complaints are correctly recorded and classified for subsequent analysis and decision making
Work alongside purchasing, Canada Logistics and Operations to ensure product flow through and to fulfil and satisfy customer order completion by coordinating rush shipments when necessary
Process returned goods authorization following the Medline return policy
Issue debits and or credits for overages, shortages, and damages

QUALIFICATIONS

High School Diploma or equivalent
Minimum of 3 years of experience in the Customer Service field
Exceptional listening and problem resolution skills; strong organizational skills and ability to work independently
Ability to multitask and effectively manage priorities
Ability to work under pressure in an ever changing and dynamic environment
Excellent communication and interpersonal skills (verbal and written)
Works and communicates well in a team environment
SAP experience is an asset.
Willing and flexible to work between the hours of 7:30 am to 6:30 pm Monday
Friday or Tuesday-Friday 12:00 pm 8:00 pm and Saturday 8:00 am4:00 pm.

About Medline Canada
Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting.

With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity
**Our commitment to Accessibility