Bilingual Customer Service Professional Ii - Maisonneuve, Canada - Manulife

Manulife

Verified Company

Maisonneuve, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
Hybrid

The Opportunity
Are you truly excited and motivated about helping customers? Always interested in looking at ways to improve the customer experience? Do you love to problem solve and look for alternative options? Then we've got a role for you

Responsibilities

Handling of inquiries by phone from our customers and financial advisors regarding accounts, products and procedures.
Providing an outstanding customer experience, accurately and professionally.
Provide comprehensive information to callers, resolving most queries on the first call by researching information on resource systems.
Meeting productivity and quality objectives established by the department as well as Customer Experience Call Audits.

How will you create impact?

What motivates you?

You obsess about customers, listen, engage, and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

Bilingual fluent in English and French.
Previous Customer Service experience.
Punctuality and Attendance is critical.
Great attitude and high energy.
Empathy.
Always looking for ways to enhance the customer's experience.
Have a desire to make a difference in a customer's experience.
A desire to learn and grow in a dynamic global company.
Attention to detail.
Effective Listening Skills.
Ability to understand questions and/or to probe for additional information or clarification to gain understanding
Questioning and innovating.
Ability to multitask.
Able to work in a very structured environment.
Teamwork and collaboration.
Ability to work in a fast paced environment.

Assets:

Background in a financial services industry
Experience of work in call center environment
Understanding of Investment products available to Canadian Investors (e.g. RRSP, RRIF)

What can we offer you?

A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong worklife balance.
Professional development and leadership opportunities.

Our commitment to you

Valuesfirst culture: We lead with our Values every day and bring them to life together.
Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
Continuous innovation: We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity, and Inclusion : We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion).

We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

Salary & Benefits
The annual base salary for this role is listed below.

Primary Location
CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Salary range is expected to be between
$36 600,00 CAD - $61 000,00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including hea