Retail Training Specialist - Mississauga, Canada - Amplifon Group
Description
Position Summary:
The influence of a great teacher can never be erased. Take your passion for hearing care and multiply it as you support the next generation of Hearing Care Professionals.
AmplifonCanada, a world leader in hearing care, has a demand for diverse, authentic, creative, and dynamic talent in our new
Retail Training Specialist (Hearing Care Professional) role.
Duties and Responsibilities:
Training Planning & Design
- Based on Store Visit outcomes, partner with S/AM to discuss clinical professionals KPIs and related skill gaps and define the area action plan
- Keep a regular communication routine with Area Managers to align on clinical professionals' performance development priorities; share feedback.
- Understand business needs and priorities and act accordingly, developing the right skills
- If assigned a Master Trainer role in one or more workstreams, work with the Global Training Community to codesign the content and do the required fit & gap activities.
- Design local contents within a global framework for local modules and contents.
- Deliver training initiatives, following the planned training schedule per month, and ensuring quality training outcomes by using a variety of training methodologies to maximize reach and efficiency of training
- Support the onboarding of new hires, ensuring that each new shop professional develops the right competencies and knowledge,
- If assigned a Master Trainer, participate in the global TraintheTrainer and support the team at country level with the delivery of a local TTT
- Correctly track all the training initiatives on the LMS, guaranteeing availability of reliable data for analysis
- Monitor and map learning outcomes and align Area Managers on any required
- Actively contribute to the Global Training Community, sharing proactive feedback, best practices and providing inputs for improvement
- Leverage Audiological background and industry knowledge to support HCPs in creating trust with the customers to positively manage their expectations and experience and drive sales growth in line with Company goals, by strictly following company protocol (HCP Trainers)
- Review and update own knowledge and experience to maintain and improve quality of information being taught
Required Qualifications:
- Graduate from a recognized Hearing Instrument program or Master's degree in Audiology
- Registered and in good standing with applicable regulatory college or provincial governing body
- Current knowledge of hearing aid technology and hearing aid devices
Preferred Qualifications:
- 24 years of experience in Training, Adult Education, Learning and Development, and/or Instructional Design, including content development
- Healthcare, Retail, or Consumer Product Goods industry experience preferred
- Experience with instructional formats including but not limited to virtual instructorled, inperson instructorled, selfstudy, and elearning formats, video, and social media tools
- Experience with training evaluation, able to analyze and measure learner's success and propose necessary modifications for optimal learning effectiveness
- Can adapt often highly technical content for varied audiences
- Act as a training and development consultant while working on crossfunctional teams both locally and globally
- Demonstrated understanding and knowledge of retail excellence concepts and processes, ideally within businesses with strong focus on providing service with outstanding customer experience
- Experience building relationships with remote and global teams with a strong focus on communication, interpersonal skills and crossfunctional problem solving.
- Demonstrated ability to quickly learn a variety of software systems
- Knowledge of content development tools such as Articulate or Captivate, SCORM/AICC, Microsoft 365, Vyond, Adobe Creative Cloud, and Learning Management Systems preferred
- Experience developing dynamic learning materials and strong knowledge of design and development
Physical/Mental Demands:
- Possess the mobile dexterity necessary to work on computer equipment up to 8 hours a day
- Availability to perform hybrid working, being present in Toronto and Minneapolis head offices as needed
- Able to travel up to 25% of the time, as needed
- Frequently sitting, standing, walking, lifting and reaching
- Able to work the environment described above to perform the essential functions of this job
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
- Excellentcompensation & benefits
- Career path planning &mentorship opportunities
- Award winningwork/life balance
- International business exposure
- An amazing teamof diverse colleaguesand leaders
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