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Director, Acquisition Strategy, Direct Investing - Old Toronto, Canada - Royal Bank of Canada
Description
Job Summary
Job Description
What is the opportunity?
Reporting to the Senior Director, Product & Strategy, this role has ownership over acquisition strategies for RBC Direct Investing and for optimizing acquisition volumes and costs through different channel.
The successful candidate will be accountable for developing forecasts for net-client acquisition (including both gross acquisition and retention volumes) and for driving initiatives to deliver against that goal.
They will lead cross functional teams to develop insights and proposals to achieve Direct Investing (DI)'s acquisition goals and partner with teams including Communications to execute those plans.
They will work closely with the pricing team to design and optimize offers across DI's target segments.This role gives the opportunity to develop or build on strengths including strategic thought leadership, financial planning & analysis, connecting tactical plans to strategic roadmaps and P&L management.
What will you do?
Ownership of and accountability for client acquisition and retention results
Accountable for the annual budgeting and ongoing forecasting process for net-acquisition activities
Accountable for optimizing client acquisition cost results across channels, segments and offers
Lead others through the delivery of initiatives and strategies to grow client acquisition or reduce attrition
Lead deep dive analytics on key strategic questions relating to client net-acquisition, including opportunity analysis and sizing
Connect individual tactics and initiatives which support strategic pillars to identify synergies and opportunities to scale
What do you need to succeed?
Must have:
7+ years in roles of increasing responsibility in client acquisition, client retention or similar roles
Excellent interpersonal and communication skills (written and oral)
Experience in driving P&L outcomes and managing against acquisition and/or retention targets
Proven ability to break down complex strategic problems into individual parts
Prove ability to influence senior stakeholders and decision makers
Proven ability to partner with a diverse group of stakeholders to draw out diverse views & secure alignment
Degree in Business Administration, Marketing, Economics, Finance or other quantitative field.
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Job Skills Acquisitions, Commercial Acumen, Communication, Decision Making, Group Problem Solving, Large Group Presentations, Organizational Change Management, Roadmapping, Strategic Planning, Strategic Thinking, Tactical Planning, Thought Leadership
Additional Job Details
Address:
RBC WATERPARK PLACE, 88
QUEENS QUAY W:
TORONTO
City:
TORONTO
Country:
Canada
Work hours/week: 37.5
Employment Type:
Full time
Platform:
Personal and Commercial Banking
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
Application Deadline:
Inclusion and Equal Opportunity Employment
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We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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