Help Desk Technician I - Guelph, Canada - Camis

Camis
Camis
Verified Company
Guelph, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
At Camis, we connect people to memorable recreational experiences. We do this through our online reservation systems and call center services.

Our Software as a service (SaaS) solution meets the needs of over 500 government and privately-operated parks, campgrounds, harbours, and marinas across North America.

We are a diverse group of people; unified in the belief that work can be fun, fulfilling, and flexible

Camis is looking for a
Help Desk Technician I to provide technical support to both Camis employees and clients.


What You'll Be Doing:


  • Resolving complex software inquiries from clients, call center agents, and park staff over the phone
  • Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Documenting and tracking support activity and clearly communicate technical solutions in a userfriendly, professional manner
  • Troubleshooting hardware and determining next steps to get issues resolved
  • Performing onsite visits to customer locations for upgrades and maintenance. Travel may be required for up to 2 weeks at a time
  • Valid G driver's license with a clear driver's abstract is required for this role

The Details:


  • Monday to Friday 9:00am5:30pm
  • Our hours of operation are 6:45 AM 11 PM, 7 days a week
  • Flexibility in scheduling is required
  • You will be scheduled 2040 hours/week, based on business needs
  • End of Contract date: September 3, 2023
- $1/hour Attendance Bonus paid out at the end of your Contract

  • Hybrid work week with 2 day on site requirement
  • Onsite work and client site visits are requirements for this role
  • Office Location: Guelph, ON
**Camis is committed to fostering a culture that celebrates diversity and inclusion with intentional focus on recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable in promoting this perspective throughout the organization. The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company.
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