Jobs
>
Guelph

    Assistant Call Centre Manager - Guelph, Canada - Camis

    Camis
    Camis Guelph, Canada

    1 month ago

    Default job background
    Full time
    Description
    Salary:

    Join Camis, the industry leader revolutionizing reservation systems and park management across North America. We're not just about software; we're about creating unforgettable recreational experiences. Our team is united by the belief that work should be enjoyable, fulfilling, and adaptable.

    Are you ready to be our Assistant Call Centre Manager at the Guelph Call Centre? You'll lead with expertise and inspiration, guiding our Call Centre teams to exceed organizational objectives. From managing client projects to ensuring operational success, your role will be pivotal in driving excellence.

    Here's what you'll dive into:

    • Cultivating strong relationships across departments and with clients to ensure seamless collaboration.
    • Harnessing data insights to optimize workforce management and enhance client care.
    • Facilitating the smooth onboarding of new clients, ensuring a stellar experience from day one.
    • Keeping a close eye on key performance metrics to maintain top-notch Call Centre performance.
    • Navigating agent scheduling challenges with finesse.
    • Championing professional growth opportunities for our Customer Support Analysts.
    • Collaborating on training programs to elevate our team's skills and capabilities.
    • Leading our involvement in exciting special projects.
    • Addressing customer concerns promptly and effectively, ensuring satisfaction.
    • Juggling daily tasks with precision, ensuring nothing falls through the cracks.
    • Spearheading employee incentive programs and budget management.
    • Playing a key role in short-term departmental planning and reporting.
    • Assisting with the recruitment process to bring top talent on board.

    What you'll bring to the table:

    • High school diploma required; some post-secondary education preferred.
    • Previous senior-level or managerial experience.
    • 2-5 years of customer service expertise.
    • Proven mentorship and coaching skills.
    • Sharp attention to detail, especially when handling customer invoices.
    • Familiarity with client policies and procedures.
    • Exceptional verbal and written communication skills in English; fluency in French or Spanish is a plus.

    Why join us?

    • Annual salary ranging from $60,000 - $75,000, based on experience.
    • Comprehensive benefits, including medical, dental, and insurance coverage.
    • Retirement savings plan with employer matching.
    • Ongoing professional development opportunities.
    • Vibrant and inclusive workplace culture.
    • Hybrid position offering the best of both worlds: a structured Monday to Friday schedule with the flexibility of remote work on Tuesdays, Wednesdays, and Fridays.

    At Camis, diversity and inclusion aren't just buzzwords – they're fundamental to who we are. We're dedicated to building a team that reflects the rich tapestry of our society, fostering an environment where everyone feels valued, respected, and empowered. Join us in shaping a culture of belonging and camaraderie as we continue our mission to deliver exceptional experiences to all.

  • Leanessa Inc

    contact centre manager

    1 week ago

    Leanessa Inc Brampton, Canada Full time

    Education: College/CEGEP · Experience: 1 year to less than 2 years · Tasks · Hire, train, direct and motivate staff · Market business services · Plan and control budget and expenditures · Plan and direct research · Direct and advise staff in the development and implementation of ...

  • All-Brite Glass & Tint

    Assistant Auto Service Centre Manager

    6 days ago

    All-Brite Glass & Tint Guelph, Canada

    **Responsibilities**: · - Assist Manager to develop business strategies to raise our clients' pool, GROW Sales and optimize profitability · - Adding Value for our Clients & Employees · - Earn your position everyday · - Meet sales goals by training, motivating, mentoring and provi ...

  • Skyservice Business Aviation Inc.

    Manager, Flight Centre

    23 hours ago

    Skyservice Business Aviation Inc. Mississauga, ON, Canada

    Position at Skyservice Business Aviation · Skyservice Business Aviation · Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, cha ...

  • Guardian Early Learning Group

    Centre Manager

    3 weeks ago

    Guardian Early Learning Group Hamilton, Canada

    Lead, collaborate, and nurture. Leading a Team of dedicated, professional early childhood education professionals? Tick. Developing a thoughtful culture when the entire Team is passionate about supporting children to be brave, curious, and imaginative in their learning? Tick. Nur ...

  • TST-CF Express

    Service Centre Manager

    2 weeks ago

    TST-CF Express Cambridge, Canada

    **About Us**: · TST-CF Express is Canada's leading provider of time sensitive, less than truckload (LTL) North American transportation services. Since 1928, we've offered unparalleled quality service and customer support, while utilizing the most current technology available to t ...

  • Spectra Experience

    Senior Brand Manager|FirstOntario Centre

    4 weeks ago

    Spectra Experience Hamilton, Canada

    Developer and Operator of Climate Pledge Arena · The Most Sustainable Venue in the World · Proud member of The Climate Pledge · Previous slide · Next slide · We're in the business of making Big things happen. Big ideas. Big results. · Oak View Group is the global leader in venu ...

  • Mathnasium Burlington

    Assistant Centre Manager

    1 week ago

    Mathnasium Burlington Burlington, Canada

    MATHNASIUM - The Math Learning Centre is your neighbourhood math-only learning centre that teaches kids math the way that makes sense to them. At Mathnasium, we believe every child has the ability to be more successful with a solid foundation in mathematics. · We are Hiring a Res ...

  • Ontario Smart Energy

    Call Centre Manager

    2 weeks ago

    Ontario Smart Energy Mississauga, Canada

    Are you a driven and experienced manager looking for a new challenge in the fast paced world of telesales? Look no further than our exciting opportunity for a Call Centre Manager · As the Call Centre Manager, you will be responsible for leading a team of dedicated representatives ...

  • Region of Waterloo

    Manager, Processing Centre

    3 weeks ago

    Region of Waterloo Kitchener, Canada

    **Job Req ID**:921**Department**:Automated Enforcement Processing CentreManager, Processing Centre (Automated Enforcement) · **Job Number**:921**Job Type**: Full-Time · - **Temp Contract Length**: · **Location**: 150 Frederick St - Regional Admin Headquarters · - **Job Category** ...

  • Scholars Education Burlington, ON

    Centre Manager Education

    3 weeks ago

    Scholars Education Burlington, ON Burlington, Canada

    As a successful **Centre Manager**, your primary responsibility will be to assist the Centre Director in managing day-to-day operations, including responsibility for optimizing the sales process, the curriculum, internal marketing, and scheduling. You must be willing to encourage ...

  • Live Patrol

    Command Centre Manager

    2 weeks ago

    Live Patrol Mississauga, Canada

    **Company Description** · Live Patrol Inc. is a live video monitoring company that is quickly growing, servicing multiple industries. Located in Ontario, with a few locations across Canada, Live Patrol Inc. offers unique and dynamic skills that deliver positive results and securi ...

  • City of Brampton

    Manager, Centre of Excellence

    4 weeks ago

    City of Brampton Brampton, Canada

    **Job Description**: · **JOB TITLE**:Manager, Centre of Excellence & Capital Compliance · **DEPARTMENT**:Office of the Chief Administrative Officer · **POSTING NUMBER**:105595 · **NUMBER OF POSITIONS**:1 · **JOB STATUS & DURATION**:Full Time Permanent · **HOURS OF WORK**:35 hour ...

  • Wendell Motors Chrysler Dodge Jeep Ram

    Collision Centre Manager

    4 weeks ago

    Wendell Motors Chrysler Dodge Jeep Ram Kitchener, Canada

    **Job Title/& Description**: Collision Centre Manager · **Position Overview**: · As Collision Centre Manager, you will oversee all aspects of the department, ensuring efficient operations, inspecting the quality and skilled workmanship, possessing a detailed understanding of cost ...

  • Skyservice Business Aviation

    Manager, Flight Centre

    4 days ago

    Skyservice Business Aviation Mississauga, Canada

    **Skyservice Business Aviation** · Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed ...

  • Staples Canada

    Fulfillment Centre Manager

    1 week ago

    Staples Canada Mississauga, Canada

    : · **Who we are** · Staples Canada is the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, ap ...

  • Dentalook

    Call Centre Manager

    1 week ago

    Dentalook Burlington, Canada

    Stuck in your position with no opportunity for growth? · If you are a call center representative or an inside sales rep looking for the next step in your career, we have an opportunity for you Join a dynamic team as the Call Center Manager. Our next Call Center Manager will be so ...

  • Global Pharma Tek

    Infrastructure Integration Specialist

    1 week ago

    Global Pharma Tek Guelph, Canada Contract

    Title: Infrastructure Integration Specialist (N/S) – Senior · Duration: Business Days · Location: Southgate Drive, Guelph, ON, MA B · Deliverables: KTLO, Data Centre Support, Project Refreshes, Decommissioning (Network or Server). · Responsibilities: Provide guidance/trainin ...

  • Capleo Global

    Infrastructure Integration Specialist

    2 weeks ago

    Capleo Global Guelph, Canada Contract

    Title: Infrastructure Integration Specialist (N/S) – Senior · Duration: 250 Business Days · Location: 1000 Southgate Drive, Guelph, ON, M7A 0B6 · Deliverables: KTLO, Data Centre Support, Project Refreshes, Decommissioning (Network or Server). · Responsibilities:Provide guidance/t ...

  • University of Guelph

    Pharmacy TechnicianOntario Veterinary College Health Sciences Centre

    1 week ago

    University of Guelph Guelph, Canada

    Forbes Ranks U of G Among Canada's Top Employers · Pharmacy Technician · Ontario Veterinary College Health Sciences Centre · Temporary Part-Time · (Less than 24 hours a week) · Please apply by emailing and sending your: · Cover letter · Resume · Availability · The OVC H ...

  • EMCO Corporation

    Profit Centre Administrator

    3 weeks ago

    EMCO Corporation Guelph, Canada Full time

    Company Description · With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, ...