IT Technician - Vancouver, Canada - Parq Vancouver

Parq Vancouver

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

OUR COMPANY
Parq Vancouver is Where Vancouver Plays.

Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences, offering high quality amenities, and building relationships with locals, visitors and like-minded businesses.

OVERVIEW

As an IT Technician, you will be responsible for ensuring the smooth and efficient operation of our computer systems and network infrastructure.

You will work closely with other members of IT department and provide technical support to employees.

DUTIES AND RESPONSIBILITIES

Install, configure, and maintain computer hardware and software systems
Troubleshoot and resolve technical issues related to computer systems and network infrastructure
Monitor and maintain network security and integrity
Provide technical support and assistance to employees
Perform regular maintenance and upgrades on computer systems
Maintain accurate documentation of all IT assets and software licenses
Collaborate with other members of the IT team on projects and initiatives
Modifies phone switch programming, adding and deleting information as needed
Ensures a maximum level of service and satisfaction to all systems users is achieved and maintained
Conducts an inventory of all systems on property and maintains accurate records by updating information
Maintains a working knowledge of Microsoft Office, Outlook, Exchange Server and Active Directory in order to perform job effectively
Contacts vendors with regard to specific software, hardware or phone problems, as requested by management
Assists the Telecommunications Technicians/Vendors with miscellaneous projects
Programs and writes procedures to assist in the daytoday functioning of the network
Other duties as assigned or requested

QUALIFICATIONS AND EXPERIENCE

Bachelor's degree in computer science or a combination of relevant education and experience
At least 1 year of experience in computer hardware and software support
Strong knowledge of Active Directory, Windows 10 and Microsoft Office
Familiarity with network protocols and security measures
Ability to work flexible shift and weekends
Casino, Hotel, and /or Point of Systems experience preferred
Outstanding communication and interpersonal abilities while working closely with various departments
Highly organized and detail oriented to be able to perform many tasks at one time
Ability to meet deadlines in a rapidly changing business environment

CERTIFICATES AND/OR LICENSES REQUIREMENTS

Ability to obtain and maintain GPEB registration
Ability to complete all BCLC required trainings
Serving it Right certification

PHYSICAL REQUIREMENTS

Able to lift, handle, and transport materials that are over 20lbs
Required to sit, stand and walk during working hours
We would like to acknowledge that at Parq Vancouver we live and work on the unceded traditional territories of the Coastal Salish peoples of the Musqueam, Squamish, and Tsleil-Waututh Nations_