Senior Project Manager - Mississauga, Canada - Invafresh

Description

WHO WE ARE:

Based in Mississauga, Canada, Invafresh is a leading technology company specializing in freshology software solutions for supermarket chains around the world.

In business since 1988, Invafresh continues to invest in its people and technology.

Today, Invafresh is an organization of experienced and retail-hardened freshologists equipped with industry specific solutions that supermarket chains can leverage to succeed in the field of fresh operations.

Our Fresh food retail operations solutions are deployed collectively in over 20,000 supermarket stores worldwide, actively supporting the in-store execution of fresh operations.

We enable our customers to achieve and maintain a leadership position in their fresh food offering by providing data integrity and decision support tools needed to enhance sales, reduce shrink and inventories, and improve overall margins.

We help our customers achieve success in the highly competitive grocery market.

Our mission is clear. Build long lasting partnerships with grocery retailers and enable them to achieve Operational Excellence in Fresh.

To us, this represents putting all our energy into helping our customers maximize financial performance so they can achieve top quartile operating metrics.

The ultimate goal is to deliver a fresh offering that exceeds the expectations of the consumer.


POSITION DETAILS:

You will lead our customers through the transformation journey of implementing Invafresh software, providing leadership, guidance, industry knowledge, influence, and energy to complete the job.

You will build a strong rapport across the customers organization, from the C-Suite to the technical teams, establishing relationships of trust and confidence that you and the Invafresh team can and will deliver the goals the customer seeks.

You will manage not just the project but be a key member of the Account team as well.

You will act as a trusted advisor to our customers, to identify and creatively solve complex problems, design, or restructure critical business processes, and fundamentally enhance the way the organization operates.

Our Professional Services team is passionate about delivering innovative and tangible business results for our customers, always aiming for the highest degree of customer satisfaction.

You will combine business and technology skills with strong leadership, communication, negotiation, facilitation, and presentation skills.

Serving as the ultimate facilitator between our clients and our Professional Services team, the Project Manager will play a key role in the overall management and successful delivery of Invafresh's software.

Using proven project management methodology, the Project Manager will lead the planning, documentation, and implementation of the software.

The project manager will be responsible for coordinating all technical and non-technical activities related to the implementation of the software and must have the ability to work closely in partnership with Invafresh's employees as well as our clients.

The Project Manager will also be responsible for managing project budgets, timelines and resources and must be able to multi-task in a fast-paced environment.

It is planned that time will be allocated as follows:

Project Management 80%

• Managing multiple concurrent projects including project planning, project reporting, progress tracking, issue management, risk management, change management and customer communications.
• Manage the entire project lifecycle, as per company defined standards, including Project Charters, execution, adherence to critical implementation gates, and once completed, followup with results analysis and lessons learned sessions.
• Creation of the project Statement of Work (SOW) and corresponding budget, ensuring the financial and legal conditions are in place for success.
• Manage project execution to ensure adherence to budget, schedule, and scope.
• Monitor or track project milestones and deliverables. Preparing project profit and loss statements, tracking schedule and cost variance
• Strong knowledge and experience of Agile delivery methods and tooling as well as the frameworks for implementing them, including Scrum, Kanban, Extreme Programming (XP), and Adaptive Project Framework (APF).
• Experience in understanding the process for managing projects characterized by constant iteration and collaboration to more fully answer a customer's needs.
• Prepare project status reports by collecting, analyzing, and summarizing information and trends.
• Participate in the Internal Audit to ensure compliance to best practices and methodologies.
• Create new project tracking document libraries to enhance the delivery of software to Invafresh's clients.
• Collaborate with Invafresh's Professional Services team to translate requirements and drive solution designs, which meet our customers' critical business needs, while aligning to Invafresh's strategic vision and roadmap.
• Facilitate requirement discussions with the customer on business objectives, scope, gaps, and business risks.
• Bridge the gap between business and IT, ensuring common understanding and IT/Business alignment of both functional (for business needs) and nonfunctional requirements (quality attributes, scalability, interfaces, constraints, etc.).
• Takes ownership for delivering on promises, speaks up when operational standards or key milestones are not being met and provide the appropriate recommendations to resolve any outstanding issues.
• Represent customer interests to manage, triage, and prioritize features and defects, while managing customer expectations on change.
• Build stakeholder trust by understanding business concepts, issues, opportunities, and language; and
• Promote own ideas about improvements to current approaches, and effectively gain buyin from respective groups.
• Evaluate projects, process, and teamwork performance with an eye towards constructive feedback, continuous improvement, and career development opportunities for the team

Process Improvement – 20%

• Contribute to the identification and forward development of continuous process improvement opportunities and initiatives.

EDUCATION & EXPERIENCE:

• University or graduate degree.
• Five (5) or more years of experience as a Project Manager at a systems integration or software organization with large Enterprise Class customers.
• Proficient in Microsoft Office applications (Excel, Word, Visio, Pivot tables, etc.).
• Knowledge of MS Project would also be highly desirable.

DESIRED QUALIFICATIONS:

• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problem.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Strong communicator with demonstrated confidence.
• Excellent organizational skills with the ability manage multiple tasks and competing deadlines.
• Customer focused with a high degree of professionalism.
• Solutions focused with a track record of taking initiative to find the best ideas.
• Demonstrated ability to think "outside the box" and challenge conventional approaches.
• Strong team player and individual contributor with the ability to build relationships across the organization.
• Process oriented in change and problem management disciplines.
• Customer, service and results oriented.
• Desire to lead, be accountable and take the initiative.

WHY INVAFRESH?

• Competitive compensation, flex hours and a comprehensive benefits package
• We take great pride in our firstclass team and culture. Opendoor approach at all levels.
• Entrepreneurial and rapid growth company.
• The premium and most progressive product on the market. Focus on continuous innovation.
• Work hard/Play hard mentality; we thrive on change and continuously strive for excellence.
• Realtime coaching and feedback, growth opportunities, and a supportive and collaborative team