Remote Access Specialist - Toronto, Canada - CIBC

CIBC
CIBC
Verified Company
Toronto, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description
We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.

Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit


Job Description:

What You'll Be Doing

You'll be joining CIBC's Remote Access Services team. The team is accountable for Operational Support, Engineering and Service Ownership of CIBC's Remote Infrastructure. Services that the team is accountable for include Citrix Cloud and Citrix on-premise, Citrix Remote PC management and support, Windows 10/11 VDI IPU, Windows 11 Non-Persistent VDI OS layering and app repackaging, Citrix Agents currency, VDI endpoint security stack consolidation (MS Defender)

and Citrix ELM to name a few.

  • At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of onsite and remote work) will be discussed at the time of your interview_
How You'll Succeed

  • Production Support
  • Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Manage issue logs and adhoc requests. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.


  • Partnership

  • Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are wellinformed of the team mandate and nature, including relevant policies and standards changes. Promote and support the concepts, products and services of the Remote Access Services teams.
Who You Are

  • Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. You are able to build healthy working relationships and partnerships with clients, vendors and peers.
  • You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
  • You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making. You can demonstrate experience and knowledge of approaches, tools, and techniques for anticipating, recognizing and resolving complex technical problems.
  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
  • Values matter to you. You bring your real self to work and you live our values trust, teamwork, and accountability.
What CIBC offers

At CIBC, your goals are a priority.

We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, pointsbased recognition program
  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients
  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development


What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-483 Bay St. 6th Floor

Employment Type

Regular

Weekly Hours

37.5


Skills:

Citrix Virtual Apps and Desktop, Microsoft PowerShell
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