Clerical Assistant - Toronto, Canada - Unity Health Toronto
Description
Unity Health Toronto, comprised of Providence Healthcare, St. Joseph¿s Health Centre and St. Michael¿s Hospital, works to advance the health of everyone in our urban communities and beyond.Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute through rehabilitation, palliative care and long-term care, while investing in world-class research and education.
Join our team in our mission to continue to put patients and families at the centre of everything we do, in the role of Clerical Assistant - In Patient, Acute Psychiatry Admin.
The primary role of the Clerical Assistant in an In-Patient Area is to provide administrative and clerical support to the daily operations of the unit.
The Clerical Assistant interacts with internal and external health care providers, staff, patients, families, and administration to provide fair, timely and equitable patient access to services.
RESPONSIBILITIES:
- Provide a broad range of secretarial and clerical support to the daily operations of a specific department
- Provide excellent customer service
- Coordinate timing and record keeping relating to patient admission, discharges, transfers and tests, maintaining patient charts (e.g., standardized packages, thinning, team labels, names, file old charts upon discharge)
- Arrange and coordinate appointments and meetings as necessary e.g., arranges for followup outpatient appointments at discharge
- Collaborate with patient care team (physicians, nurses, clinical assistants, allied health, USWs) to support patient care flow, family visiting or other unit/department coordination processes
- Manages requests in a timely manner, based on priority
- Organize transfers, services and equipment for the unit e.g., ambulance transfers, porter, requests for maintenance of unit supplies and equipment and keep log of equipment sent out e.g., to Engineering, coordinate with consult services and portable diagnostics
- Review, order and/or pick up supplies and equipment and maintain inventory, with oversight from CLM or designate
- Update hospital bed management system and unit patient boards
- Updates infection control patient status and related signage
- Creation and maintenance of patient files
- Providing basic office management and organization, maintaining an updated inventory or supplies and equipment
- Overseeing of accounts receivable and payable functions for the unit
- Payroll Entry
- Responsible for scheduling staff and coordinating staffing with NRT as required.
- Completes other duties and special projects as assigned
QUALIFICATIONS
- Graduate of a recognized Office Administration program or equivalent
- Requires a Medical Terminology Certificate
- Previous inpatient clerical experience preferred
- Must be proficient in Microsoft Word, Excel, PowerPoint, Outlook
- Previous Payroll experience preferred.
- Communicate clearly and fluently in English
- Excellent interpersonal and communication skills
- Good judgment and discretion
- Work well under pressure
- Highly organized and efficient time manager
- Problem solver
- Must be able to prioritize and multitask
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