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    Helpdesk Support Advisor- Niagara Region - Ontario, Canada - Jobcart, Inc.

    Jobcart, Inc.
    Jobcart, Inc. Ontario, Canada

    3 weeks ago

    Default job background
    $19.23
    Description

    YOU MUST BE PRESENT IN ONTARIO TO APPLY

    Salary: $19.23 per hour Hours of Operation: 7 days a week, 6 AM - 10 PM EST (40 hour work schedule) Join our team as a Tier 2 Helpdesk Support Advisor Join a team that partners with a leading Canadian multinational e-commerce giant. As a Helpdesk Support Advisor, you'll not only provide exceptional technical support but also contribute to the success of a thriving e-commerce enterprise. Day-to-Day Activities: Your day-to-day activities will immerse you in the vibrant world of e-commerce:
    • Handling diverse customer channels, enriching your experience in a multifaceted industry
    • Providing top-notch customer service and technical support to uphold the high standards of our e-commerce partner
    • Contributing proactive recommendations for process improvements to enhance the customer experience
    • Embracing new technologies and staying at the forefront of digital innovation
    Qualifications: Basic Qualifications:
    • 1 year of experience as a help desk technician and/or customer support role
    • Tech-savvy with knowledge of office automation products, databases, and remote control
    • High School Diploma or equivalent
    • Flexibility with hours of operation
    What We Offer:
    • Competitive pay rate of $19.23 per hour
    • Full-time, Fixed Term Contract
    • Opportunities for training and development
    • A collaborative and inclusive work environment with a leading Canadian e-commerce giant
    Apply Now: If you're passionate about technology, customer service, and the world of e-commerce, seize this opportunity to kickstart your career with a Canadian multinational e-commerce powerhouse. Apply now and be a part of our dynamic team Requirements
    • Engage with customers through various channels, including chat, async messaging, and phone, addressing complex scenarios as a Tier 2 Helpdesk professional
    • Drive process improvements and recommend system/technology enhancements to elevate efficiency
    • Leverage remote troubleshooting techniques to diagnose and resolve technical issues
    • Walk customers through effective problem-solving processes, ensuring a seamless experience
    #J-18808-Ljbffr
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