Customer Experience Representative Part-time - Midland, Canada - Corporation of the Town of Midland

Corporation of the Town of Midland

Verified Company

Midland, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Position Title:
Customer Experience Representative**Openings: One (1)

Status:
Part-Time Contract

Department:
Customer Experience Office (CXO)

Hours: 14-24 hours per week, Mon-Fri, between 8:30 and 4:30pm

Wage Rate:
$18.67 (start) to $23.34 per hour (Under Review)

Duration:
April to December 2023

Closing Date:
March 24, 2023

Position S
ummary:

Duties & Responsibilities:

Process a variety of financial transactions using financial software for various Town services and permits.
Document and maintain records of interactions with the public; liaise with and provide accurate information to various departments; initiate appropriate actions as required and provide resolutions on citizen inquiries.
Develop a strong awareness of the Town's operations, procedures and policies to facilitate excellent customer service.
Deal with sensitive situations or confidential information demonstrating tact and diplomacy, always using sound judgement.
Provide general administrative support services as assigned. Assist with special projects as required.
Perform other duties as assigned.
Comply with provincial and Town occupational health and safety legislation, regulations, policies and procedures.
Maintain confidentiality in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

Qualifications and Requirements:

Secondary School Diploma.
One to three years of exceptional customer service experience.
Excellent communications skills (both written and verbal).
Proven ability to efficiently analyze problems and formulate potential solutions to be actioned.
Ability to work with the public using tact and diplomacy when dealing with highly sensitive information and potentially emotionally charged situations.
Identify and report to the manager any trends with issues identified in customer interactions.
Ability to thrive both independently and in a team environment.
Ability to work in a fastpaced environment with strong multitasking skills.
Shall disclose proof of COVID19 vaccination status.

Effort/Physical Demands:

Visual and mental effort is required when listening on the phone and taking notes or entering data into the computer simultaneously.
Periods of sitting are required (from one to two hours at a time).
Visual attention for health and safety compliance and personal safety while on the job.

Working Conditions: