Customer Service-contract Specialist - Ottawa, Canada - Best Theratronics Ltd.

Best Theratronics Ltd.
Best Theratronics Ltd.
Verified Company
Ottawa, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Best Theratronics Ltd - Ottawa, ON
Best Theratronics Ltd. is a Canadian component of TeamBest. Formerly part of MDS Nordion, we became a member of the Best family in May 2008. We manufacture external beam therapy units and self-contained blood irradiators.

The team brings with it a diverse range of knowledge from around the world that ensures customers will always have a clear and accurate answer.

TeamBest is driven by one primary goal - to provide the best products and services to customers.


Customer Service/Contract Specialist


Reporting to the Manager, Technical Service the incumbent will be responsible for the sale and management of service contracts on a variety of unit types, world-wide.


Service Contracts Specialist

Responsibilities include:

  • Manages Service Contract orders.
  • Prepares Quotations, Tender responses and Orders in accordance with company procedures. Negotiates Terms &
Conditions as required.

  • Manages & tracks regular Contract requirements and annual invoicing.
  • Works with the Technical Support Team to coordinate monthly Service Runs.
  • Follows up and negotiates with Customers/Agents/Distributors.
  • Maintains Electronic Unit and Customer Databases.
  • Participates in Inside Sales activities as directed.
  • Cold calling to generate sales leads for service contracts.
  • Provides Customer and Sales support to Sales/Marketing, Agents and Distributors.
  • Attends to miscellaneous related tasks as required.

SKILLS AND QUALIFICATIONS:

-
Normally a College Diploma and - 5 years experience related to Inside Sales & Sales Support
:


  • Past Inside Sales, Order Processing & Management and Contracts Management experience is required.
  • Customer interfacing experience required.
  • Previous database management experience is highly preferred.
  • Experience responding to tenders required.
  • Experience directly related to international sales and marketing.
  • Knowledge of QAD and Access is preferred.
  • Computer literate in Microsoft Excel and Word required.
  • Excellent interpersonal and verbal/written communication skills essential.
  • Excellent organizational skills and ability to coordinate multiple activities essential.
  • Ability to function properly in a fast paced environment.

Salary:

Up to $55,000.00 per year


Benefits:


  • Casual dress
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • RRSP match
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Ottawa, ON K2K 0E4: reliably commute or plan to relocate before starting work (required)

Education:


  • Secondary School (preferred)

Experience:


  • Call center: 1 year (preferred)
  • Customer service: 1 year (preferred)

Shift availability:

  • Day Shift (preferred)

Work Location:
In person
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