Health Records Clerk - Toronto, Canada - SURREY PLACE

SURREY PLACE

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Program:
Operational Excellence

Status:
Full-time Contract (12 Months)

Hours: 36.25 hours/ week

Date Posted:
March 17, 2023

Closing Date:
March 31, 2023

About Surrey Place:

Surrey Place is a not-for-profit that serves people of all ages with developmental disabilities, autism spectrum disorder and visual impairments in the Toronto region and Northwestern Ontario.

We offer integrated services and inclusive support in a safe and welcoming environment.

Our approach is family-based, which centers the interests and care of our clients, families and caregivers by teaching them skills.

We strive to ensure the greatest access to services and support our clients in navigating the health care system. Surrey Place helps people learn new skills, gain self-confidence and reach their full potential.

Position Description:

Reporting to the Manager of Health Information Management & Data Analytics, The Health Records Clerk provides clerical and administrative filing in a hybrid environment (both electronic and paper), data input, back up support for scanning, processing access and disclosure of client information in accordance with Ontario's Privacy legislation (PHIPA) and the Centre's established guidelines/policy and procedures for access and disclosure of client information.

Main Responsibilities:

Promote Continuous Quality Improvement of Hybrid Health Records System using CRM, Docushare, Iron Mountain and other platforms.
Utilize CRM, Docushare, Iron Mountain, Jira helpdesk systems to support in managing access and disclosure of health information.
Assist clients to register and merge casebooks in the client portal.
Provide lead backup to switchboard/reception duties as per departmental schedule.
Monitor and manage incoming faxes as required.
Provide Operational Excellence Administrative Support
Provide back up to Booking Clerk

Qualifications:

Excellent Customer Service Skills, aware of trauma informed approaches to care.
Excellence with computer programs such as Microsoft Office (Word, Excel, Access & PowerPoint, Teams)
Excellence with Customer Relationship Management Software.
Ability to handle high demand environment.
Demonstrates creative problemsolving skills, strong organization and time management skills.
Ability to work with high performing team.
Good understanding of relevant legislations pertaining to Health Records (i.e. CFSA, PHIPA (Ontario's Privacy Act), & Health Care Consent Act.)
Experience working in Health Records Department, as well as familiarity with operating switchboard.
The ability to speak French is considered an asset.
The ability to understand and or speak a First Nation, Métis or Inuit language is considered an asset.
The ability to understand American Sign Language is an asset.