Lead, Customer Insights - Montréal, Canada - SSENSE

SSENSE

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce.

Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

Job Description:

Responsibilities

Customer Insights - 40%**- Define a customer insights strategy and build the infrastructure for the systematic delivery of actionable customer insights, both channel-specific and integrated

Define an attribution model for organic marketing channels, ensuring coherence with the overall attribution model
Establish a deep understanding of the business, it's data, and patterns to become a key thought partner to business units
Deep dive into customer journeys by extracting and analyzing customer data to identify new business or optimization opportunities in customer engagement, high value clienteling, high value prospecting, and brand partnerships
Partner with P&L owners by providing highimpact visualizations (e.g., Tableau dashboards) and converting analysis and insights into key narratives at an executive level
Assess the competitive landscape and gather industry knowledge to drive insights for the Customer Experience and Marketing teams

Design & Development - 40%**- Implement improvements to the tools and platforms in place, resulting in efficient decision making (e.g., clienteling, sales generation, content engagement, etc.)

Ensure operationalization of analytical tooling for all Customer teams through rapid prototyping
Govern the roadmap of all ongoing improvements to data flows from key data sources to the central data mesh, processes, and tools, while keeping stakeholders informed
Contribute to the business intelligence body of knowledge, including process diagrams and business continuity plans
Stay abreast of emerging tools and technologies to provide informed recommendations around industry best practices

People Leadership and Processes - 20%

Oversee and prioritize analytics projects/requests to ensure a balance between business impact, scope, and velocity
Provide mentoring, training, development and performance management to team members to help each contributor evolve in their roles
Implement and evolve processes to maximize the output of the team
Ensure accuracy, quality and timeliness of deliverables
Conduct hiring efforts and interviews to attract and retain top talent

Qualifications:

Bachelor's degree in Engineering, Computer Science, Mathematics or a related analytical field
A minimum of 5 years experience in analytics with a focus on driving business impact
Experience developing customer segmentation models
Proficiency in querying and analyzing large data sets using SQL; Python knowledge is an asset
Comprehensive knowledge of the ETL process and tools
Experience with data visualization tools (e.g., Tableau, Looker)
Experience with web analytics (Google Analytics) an asset
Proficiency Microsoft Excel / Google Sheets and Microsoft PowerPoint / Google Slides
Strong communication skills and business acumen
Good command of English and French

Skills

Highly analytical
Attention to detail and accuracy
Ability to synthesize, communicate key insights, and distill analytical concepts in simple terms at various levels of the organization
Proficient in developing dashboards
Strong ability to collaborate
Comfortable in navigating ambiguity
Ownership and accountability mindset
Inquisitive nature and eager to learn and expand knowledge base
Willingness to contribute to areas beyond immediate scope of work
Interest or knowledge of the luxury fashion industry (brands, designers, customers)