Infra Support - Halifax, Canada - AXIS Insurance

AXIS Insurance

Verified Company

Halifax, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people.

We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves.

This means that we bring our whole selves to work.

Role and Responsibilities

Build and maintain productive relationships within AXIS, the Infrastructure Technology Outsourcing (ITO) supplier, and other suppliers to enable the objectives of their towers to be fully realized.
Support the achievement of service levels and metricsbased performance in collaboration with the Outsourcing Suppliers
Tracking, and oversight of daytoday operations
Promptly respond and resolve inquiries and escalations. Ensure systemic issues are identified and remedial actions are taken to prevent future occurrences.
Ensures adherence to enterprise IT policies and procedures
Escalations related to incident management and service requests
Adherence to AXIS policies, procedures, and technical standards
Provide support for IT and Business project activities
Performs other duties as assigned
Works under supervision with independent judgement including escalations when necessary.
Work outside of regular hours may be required

Technology Specific Job Responsibilities:

Working knowledge skills in Active Directory, and Azure
Strong knowledge of Excel
Working knowledge
AD / Azure L1 troubleshooting
Powershell scripting
User / Group administration
AD Connect
DNS
Understanding of
GPOs
Share and corporate drive structure and permissions
Troubleshooting skills in Azure, AD and SSO
Azure Roles and conditional policies
Working knowledge

of MFA knowledge, a plus

Develop and maintain comprehensive documentation

Qualifications and Education Requirements

Bachelor's degree in Computer Science, Business, IT or related field or equivalent experience
MCSE or MCITP a plus

years' experience in M365 and components, Active Directory and Azure

A working knowledge of ITIL
1 or more relevant certifications
At least 2 years or more experience working in an enterprise environment

Desired Skills

Understanding of

Powershell

Excellent oral and written communications
Excellent customer service skills
Manage multiple and competing priorities
Identify problems, evaluate alternatives, negotiate, and drive solution implementation
Work collaboratively and cooperatively with diverse geographical and cultural groups
Establish effective working relationships with staff at all levels, providers, and stakeholders
Make timely and effective decisions regarding support operations
Interpret data and develop effective operating procedures
Organize and present information effectively
Be proactive and take initiative and follow through
Define problems, collect data, establish facts, and draw valid conclusions
Should be aware of Best Practices for Active Directory, Azure