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Neepawa

    Billing Support Representative - Neepawa, MB, Canada - Manitoba Hydro

    Manitoba Hydro
    Manitoba Hydro Neepawa, MB, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    Administration Job Type:
    Full-

    Time How To Apply:
    Mail, E-mail or AMIK.DISTRICT SUPPORT REPRESENTATIVE

    Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life and community.

    Join our team of Manitoba's best as we continue to build a company that supports innovation, commitment and customer service.

    We are seeking an experienced Support Representative to fill a full-time position in the Neepawa Customer Service Centre to provide a wide range of operational administrative support related to planning, dispatching, and customer service activities.

    Use a variety of customer information, work management and computer system applications (i.e., Banner, MWM, SAP, CSI, PowerOn, etc.) to effectively perform customer service and administrative support transactions within the Customer Service Centre (CSC).

    Ensure work is capacity scheduled efficiently to resources within the CSC using the Mobile Workforce Management (MWM) software to meet the daily work schedules and customer service needs.

    Liaise with the Planning group in processing the administrative component of the work order and structure move process.

    Review, analyze and resolve issues/inquiries as it relates to energy consumption, billing and services consistent with corporate policies and procedures.

    Perform time and expense administration and handle staff inquiries related to their time, expenses, and benefits ensuring adherence to applicable collective agreements and/or corporate policies.

    Establish and maintain an effective line of communication and liaison within other related areas of the Corporation such as M&CS Support, Operation Support Services, Customer Billing, Major Accounts, Time and Expense, HR, Customer Engagement Centre, Credit & Recovery Services, MHUS, TSOM, Customer Metering and Electric Codes, Materials Management, and Meter Shop.

    Minimum Grade 12 education and two years related experience with a minimum of one year working on a customer information database or software.

    Demonstrated ability to operate personal computers in referencing required data with minimal delay or inconvenience.

    This includes the ability to use retrieve customer information, locate data on maps, create and close service orders, schedule and dispatch work orders, enter power outages, create and respond to emails in a professional manner and relevant software packages:
    Word, Excel, Teams.
    Must have a thorough knowledge of the Banner system or comparable customer information database or software.

    Working knowledge of various tasks completed in related programs: permit inspections, damage claims, key management, error queues, work orders: creation, scheduling, and close out, and various administrative reports.

    Familiar and able to operate office equipment, including photocopiers, fax machines, scanners etc.

    Must be familiar with Union Agreements and Corporation policies as they relate to a Customer Service Centre Operating environment.


    Note:

    This employment opportunity is advertised on Manitoba Hydro's career website, and all candidates wishing to apply must do so using our online application system.

    Visit to learn more about this position and to apply online.
    This employer accepts online applications via AMIK.

    caApply online now for the following benefits:
    Apply online for any job on AMIK.
    Email, call, or connect with us on social media and we will be happy to help.
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