Avp, Digital Transformation - Toronto, Canada - Manulife

Manulife

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_We are a __leading financial services provider committed to making decisions easier and lives better for our customers and _
_colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. __To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. _**
Working Arrangement
Hybrid

Key Accountabilities

Be a change agent and establish appropriate vehicles (e.g., tools, processes, culture) to deploy digital foundational capabilities to drive adoption/engagement globally.
Collaborate with segment DCL leaders to ensure 'digital first' becomes part of our culture in terms of decision making, metrics and reporting, and resource allocation.
Owns and establishes the appropriate governance model for the Digital Customer Standards, which guide for best practices and behaviors, to ensure all new digital customer experiences adhere and evolve over time.
Proactively leansin, where necessary, to support segment efforts to deliver on their digital customer leader roadmaps.
Champion the DCL Dashboard, which measures our progress against our DCL journey, and VOICE platform, which generates valuable customer insights across channel, segments, and touchpoints; leansin with segments to drive action that deliver meaningful outcomes.
Facilitates effort to communicate our industryleading digital customer journey to investors, advisors, senior executives, and employees.
Monitors the competitive landscape across various industries and shares insights within the organization as well as continuously assessing the organization's digital efforts against industry trends (using industry benchmarks).

Leadership Capabilities

Put Customers First
Puts serving customers at the heart of everything the organization does: Understands their needs, creates distinctive value, and builds meaningful relationships.

Inspire & Influence

Leads through influence (not just authority): Builds powerful relationships; fosters collaborative partnerships across the entity. Helps others find meaning and purpose in their work, inspires through energetic engagement.
Build Talent & Teams
Builds and harnesses highly talented, diverse teams: Coaches and develops others, understands team dynamics, and strengthens the overall capability of the organization.

Drive for Results

Coordinates execution by setting appropriate pace. Evokes ownership and accountability, streamlines process/structure, reallocates resources quickly and flexibly.
Player-Coach leansin and/or rollsup sleeves when required to help teams with their work, to accelerate and overcome obstacles.

Thought Leadership

Creates environments that encourage experimentation and where people feel safe to share ideas freely. Drives innovation through collaboration, scales and invests in new ideas.
Collaborative Builds trusted relationships and works effectively across the organization at all levels, creating "followership" across the organization.

Agility & Potential

Foresight
Solves problems by thinking ahead, reframing the issue, and quickly cutting through complexity to the key success levers. Seeks winwin, nuanced solutions that enable big picture thinking with a focus on the details.
Learning
Seeks out, absorbs, and leverages new learning and insight both about the external environment and about their own leadership approach.

Adaptability

Builds strong interpersonal connection through authenticity and empathy, while demonstrating the ability to transform themselves over time.

Resilience

Takes ownership in overcoming setbacks and failure, guided by integrity and a deep sense of purpose, enabled by sustainable energy and optimism.

Qualifications/ Competencies and Experience

10+ years of experience in large, complex organizations at the executive level.
Successful track record in digital transformation.
Previous success leading business, product, process and/or cultural transformation.
Techsavvy and future focused. Able to assess new concepts and technologies and determine which would be transformative for the organization.
Deep understanding of digital trends and emerging technology solutions.
A track record of progressing new ideas, products, processes, and strategies across a highly matrixed, global organization.
Considered an expert in stakeholder management with a proven track record of driving results through influence, negotiation, stakeholder awareness, critical thinking, and relationship management.

About John Hancock and Manulife

Manulife is an Equal Opportunity Employer

Salary & Benefits
The annual base salary for this role is listed below.

Primary Location
Toronto, Ontario

Salary range is expected to be between