Gaming Attendant-chw - Chilliwack, Canada - Great Canadian

Great Canadian

Verified Company

Chilliwack, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

DUTIES & RESPONSIBILITIES:

Welcome, inform and serve guests promptly, professionally, and positively.
Verify, confirm, and assume responsibility for inventory, assets and floats as issued.
Reconcile bingo paper inventory, assemble, and issue floats, assign, and issue cards and help to complete any other duties in preparation for a session.
Operate key equipment and computerized operating systems efficiently and effectively.
Calculate and enter game payouts into operating systems with accuracy.
Secure and control all areas of the bingo cage including but not limited to guest service stations, assets, and inventory.
Process bingo jackpot payments and supporting documentation.
Assist with guest inquiries, sales, card verification and inventory reconciliation in a pleasant and professional manner in compliance with cash handling procedures, internal controls, company policies and procedures and/or BCLC Lottery corporation policies and procedures, report any violations and escalate to the appropriate level, as necessary.
Check equipment, terminals, monitors, etc. prior to commencing a session to ensure adequate functionality.
Be familiar with the schedule and staffing in place with an awareness of session format, related details, promotions, and specials offerings.
Maintain an adequate cage supply of necessary inventory and products.
Complete deposits, data entry, session paperwork and necessary reports
Communicate effectively and professionally with each guest providing prompt, great service to ensure an enjoyable gaming experience.
Maintain good rapport with colleagues ensuring a professional, productive, and supportive work environment.
Comply with licensing laws, health and safety and other statutory regulations.
Perform other duties as assigned or directed.

QUALIFICATIONS:

High School Diploma; postsecondary education an asset
Minimum 2 years cash handling experience in a guest service position
Working knowledge of computers, ability to operate adding machines, currency counters and other similar equipment.
Ability to successfully obtain a Criminal Record and Credit Check
Ability to exceed internal and external guest expectations through timely, effective, and service oriented communication.
Professional attitude and appearance, strong interpersonal skills and a team player
Must possess excellent verbal, written and organizational skills.
Reliable and dependable with demonstrated commitment to service excellence.
Must be available to work a variety of shifts including days, nights, weekends, and statutory holidays.
SIR certification

WORK ENVIRONMENT CONSIDERATIONS:

Regular casino environment, standing for long periods of time, dealing cards for long periods of time, some exposure to noise, some exposure to verbal abuse, nontraditional work hours.