Tour Guide - Whistler, Canada - Ziptrek

Ziptrek

Verified Company

Whistler, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Role Summary

Our guides are the foundation of our business and our renowned guest experience; we look to them to deliver safe, energized, and confidence-inspiring tours.

A competent Ziptrek trained guide is physically able to work long days outside in our beautiful old growth rainforest, while ensuring a high level of guest safety and experience.

Our guides enable guests to focus on their individual experience and a perfect combination of exhilaration and education in iconic natural environments.

What we're looking for:

Safety oriented individuals with a passion for the outdoors. Minimizing risk is our #1 priority fun is a close second
A keen interest in environmental stewardship and enjoy teaching others about it daily
Physically able to lift 80 lbs and work a labor intensive job for up to 10 hours/day
Team players, individuals who can put guest and team priorities above personal objectives
You have your 16hour first aid certification or you can get it by the time you start

Main Duties

Safety

Adhere to and maintain knowledge of all jobrelated protocols, policies, and procedures.
Conduct safe and confidenceinspiring tours; doublechecking harness/connections, ensuring appropriate radio protocols are maintained, zipping in control at all times, and braking in accordance with Ziptrek safety standards.

Operations

Manage efficient tour flows within the allotted time frame.
Prepare equipment, retrieve harnesses, distribute helmets and build understanding around the correct usage of all components.
Control equipment inventory, returning all harnesses and helmets into storage after use.
Additional duties as required, often depending on the season.

Communication

Maintain strong communication with Guest Services, coworkers, and Course Supervisors throughout the day.
Create an inclusive environment for guests and coworkers through open and welcoming communication.

Guest Experience

Greet groups on time and enthusiastically.
Understand that each guest' experience is their first and treat them as such.
Uphold the highest level of customer service during every tour from start to finish.
Take ownership of customer needs and address any concerns before they become a problem.
Teach ecological material in an interesting and factual manner, appropriate for each group.
Engage and educate diverse guest demographics in the location's ecological story, guided by the Natural Step

Employee Experience

Adhere to Ziptrek's Core Value of "Safety, Guest experience, Education and love for the environment"
Help fellow staff members creating a supportive and empowering work environment
Put team objectives above personal objectives and create a working environment in which fellow employees feel empowered and supported
Establish and maintain effective working relationships with coworkers, supervisors, managers
Be mutually responsible for a fun and positive workplace on a daytoday basis

Hours, Training & Benefits:

Oncall schedule with possible irregular hours typical shift: 23 tours/day (booking dependant)
We work in a seasonal town, our staff work hard in the summer and book their holidays during the shoulder seasons (September midDecember) if you aim to take time off in July or August this role may not be the best fit
Hourly wage starting at $20.50 per hour
All jobspecific training is done in house over a 2 week period

ADVENTURE - EDUCATION - INSPIRATION

We are a guest-focused business that is seasonal in nature - during peak times we may call on our team to get outside, work additional hours and do whatever it takes to deliver the experience we are renowned for.