International Service Specialist - Toronto, Canada - Zurich Canada

Zurich Canada

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have commercial insurance experience, and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for an International Service Specialist - Liability to service insurance international program business.

Reporting to the International Service Manager, you will consult with Account Teams and manage end to end International Program servicing on international program business service delivery, including customer service requirements, service proposition and handling of various service delivery issues in order to enhance customer experience.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.

What Will You Do

Manage the International Program servicing end to end and is the point of contact for customer on boarding of assigned accounts.
Provide input into the development of customer specific, value added services for existing and new customers of moderately complex accounts, as assigned.
Act as an account representative by responding to customers service issues and coordinating with the appropriate business partner for resolution (i.e. claims adjusters, underwriters).
For new and existing customers, assist underwriting in documenting the service proposition including agreed service deliverables and standards.
Deliverable and problem solving issues may relate to the domestic and/or international aspects of services related to policy issuance, regulatory requirements, reporting, risk engineering coordination, premium payment processes, claims flow issues, and money/currency movement.
Handle specific requests from Underwriting by reviewing service plan requests, determining feasibility of requests and implementing customerfocused service solutions. This may involve contact with prospects and/or customers to resolve routine problems.
Coordinate data entry submitted to the third party vendor and perform quality checks on the entry before information is sent to the network.
Provide input into the development of service plans for prospects.
Assist in implementing and monitoring service plans for customers.
Facilitate reinsurance placements with reinsurance carriers and prepare reinsurance agreements as needed
Attend meetings and monitor business decisions made at meetings to ensure each decision is acted upon in accordance with the outcome of the meeting.
Provide customer specific solution management in resolving complaints or handling other servicerelated challenges.

Job Qualifications - What you will Bring to the Table

Required:

Bachelors Degree and 2 or more years of experience in the Service Delivery area and Liability Insurance area

High School Diploma or Equivalent and 4 or more years of experience in the Service Delivery area

AND

Knowledge of domestic and international regulatory requirements

Preferred:

Knowledge of insurance products and services, international international business
Knowledge of the business environment, finance, economics and reinsurance
Effective communication skills
Strong written and verbal skills
Ability to multitask
Strong analytical and planning skills
Ability to effectively manage changing priorities
Ability to build networking skills

Our Culture

At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
We care about our employees' wellbeing and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
We care about our communities. Our communities are where our