Call Center Agent - Toronto, Canada - Total Credit Recovery Limited

Total Credit Recovery Limited
Total Credit Recovery Limited
Verified Company
Toronto, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

About Us:

Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company in the financial sector, with over 350 employees in 4 offices across Canada.


Position Overview
We are currently seeking hard working, energetic, professional individuals to work as a Debt Counsellor.

The main objective of this position is to provide debt recovery services for a variety of large clients.


Responsibilities

  • Contact consumers via the telephone to arrange payments for past due accounts
  • Assist clients by proposing solutions to address financial objectives such as, debt management
  • Research and evaluate consumer's financial status, credit and ability to repay the loan
  • Complete initial trace work using online tools and account systems
  • Follow regulations and guidelines as per provincial, federal legislation and client specific directives.
  • Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement
  • Complete credit and loan information
  • Clearly and concisely document the details of each call
  • Request statements on delinquent accounts and forward irreconcilable accounts for legal action
  • Review and update credit and loan files
  • Other duties as assigned

Requirements:


  • Experience in a call center environment is an asset
  • Good communication skills both verbal and in writing
  • Good listening skills
  • Good negotiation skills
  • A compassionate and empathetic approach
  • Being able to maintain an objective/nonjudgmental position even when talking with clients about emotional/ difficult situations
  • Strong knowledge of computers and office software
  • The ability to achieve performance targets
  • Be able to work shifts (evening and/or weekends) on a rotating basis

What We Offer:


  • Competitive salary
  • Commission, contests and bonus plans
  • Paid training
  • Vacation within the first year
  • Friendly and fun work environment
  • Opportunities for advancement
  • Please be advised that as per security guidelines, employees cannot hold an active security guard license and work in debt collections.
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