Help Desk Associate - Halifax, Canada - NTT DATA

NTT DATA

Verified Company

Halifax, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req ID:213193

Healthcare - Clinical Service Desk / Helpdesk Associate - Remote - Nova Scotia, Canada

Helpdesk Associate to join our Clinical Service Desk team. This position will have the opportunity to work from home / remotely within Nova Scotia.

Job Responsibilities Include:

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x36
Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
Responsible for driving resolution of incidents on a 24/7 desk
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Travel up to 10% of time, if required
Lift up to 25 lbs. if needed for equipment setup

Basic Qualifications:

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
Minimum of 1 year of technical troubleshooting experience
High school diploma or equivalent required

Preferred Skills:

Experience in a call center environment
Demonstrate a service philosophy in all interactions with clinicians and colleagues
Strong communication and interpersonal skills
Proficient typing and English language skills (both verbally and in writing)
Strong listening capabilities to fully understand caller's needs / requests
Exceptional ability to work optimally in a fastpaced environment

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

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