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    Field Service Manager - Toronto, ON, Canada - Ntt Data

    Ntt Data
    Ntt Data Toronto, ON, Canada

    4 weeks ago

    NTT Data background
    Description
    We are currently seeking a Senior Field Services Manager to join our team. This position will have the opportunity to work from home / remotely within Vancouver, BC .
    We are currently seeking a Senior Field Services Manager to join our team. This position will have the opportunity to work from home / remotely within Vancouver, BC .

    With our Health Authority partners, we are focused on delivering better outcomes for patients in BC, through the continuous improvement of services to clinical and healthcare support end users.

    Provides direct supervision to a large team of technical support specialists
    Work is guided by operational and project objectives.
    Sets and communicates clear expectations for work outcomes and manages performance.
    Manages a larger field services team and/or a supplier relationship.

    Manages the hiring process including evaluating potential candidates, interviewing, onboarding, training and offboardingManage team and individual goals and performance including performance coaching.

    Develop and mentor staff through open communication, training, and development opportunities.
    Works within general policies and management guidance, independently determining approach to managing daily operations.
    Ensures that team members are improving performance and service. Receives feedback from the customers and reports it to the client delivery executive. Assists in escalation management of issues raised in the field.
    Supports leadership team in business process improvements.
    Minimum 8-10 years' experience with desktop/software support & hardware (break/fix).
    Has managed a team consisting of 10+ team members.
    Ability to physically perform general office requirements.
    Must have Driver's license and reliable personal transportation
    About NTT DATA Services

    NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services.

    NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

    If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

    NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services.

    NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

    If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

    Original job Field Tech Manager posted on GrabJobs .
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