Assistant, Client Services Support - Ottawa, Canada - Federation of Canadian Municipalities

Federation of Canadian Municipalities

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Federation of Canadian Municipalities (FCM) is the national voice of municipal governments, representing the interests of cities and communities with the federal government.

Position

Assistant, Client Services Support

Department

Growth & Development - Green Municipal Fund (GMF) - Communications

Classification

Level 2

Salary

Our salaries generally range from $51,000 - $58,000, and are based on qualifications and experience

Languages

Bilingual (both written and oral) English and French required

Term

Permanent Full-Time

Location

Hybrid (Ottawa)

Why GMF is the place for you
At GMF, we empower our people to create change where it has the most impact - municipalities.

GMF is a $1.6 billion permanent endowment from the Government of Canada, managed at arm's length, making it nimble and available for higher-risk, higher-impact initiatives.

A further $530M investment into GMF to support the National Adaptation Strategy was announced in November 2022. Our team is committed to helping local governments switch to sustainable practices faster. GMF is the cornerstone program of the Federation of Canadian Municipalities (FCM).

Our unique mix of funding, resources, and training gives municipalities the tools they need to build resiliency — and create better lives for Canadians.

Through GMF, municipalities have reduced carbon emissions; built better transportation assets; constructed efficient and resilient buildings; diverted waste from landfill; made previously unusable land available for development; and improved soil and water quality.

You in this role:

Client Service Support (CSS) is a multi-disciplinary team within the Client and Funding Services (CFS) unit that helps address the processes supporting clients' funding needs.

The team applies results-based decision frameworks and lean methodologies to lead continuous improvement on the client experience within the GMF funding offer, while maintaining fund sustainability.

The CSS Assistant is responsible for coordination and administrative support associated with centralized Client and Funding Services functions, as well as support of special change management initiatives within the CSS team.

The work at FCM includes FCM becoming an even more member-driven organization that balances the realization of its goals with a people-centered approach.

The incumbent embodies FCM's commitment to being a healthy, diverse, inclusive, and anti-racist organization.

As a member of the team, the assistant in a manner that embraces these values, the corporate culture and the passion for FCM's mandate.

What you'll be doing:

CSS Team Operations Support

Provides administrative support to the CSS funding team, which includes coordinating team meetings, taking minutes, tracking special project deadlines, and providing followup as needed
Assists in the development of contracts and the administration of peer review invoicing and payment with peer review coordinators and finance
Leads the management of the yearly training schedules, as well as the development of the quarterly newsletter and supports the planning of the team's work planning and team building sessions
Supports the team in the implementation of lean projects, including working on the updates of templates for plans, studies and capital projects and supporting related training
Supports the CSS manager in the development of project decks for meetings
Supports the CSS advisor in the development of a learning management system course on the client journey framework (content development)
Training on learning management systems, including course development using Moodle (system development)
Participates in working groups as required, including the continuous improvement community of practiceActs as a liaison between the funding team assistants and the CSS team and supports change requests or requests for information coming from the funding assistantsIn times of need, acts as an administrative operational backup to GMF peer review notifications and assignments
Responsible for ensuring that all updated procedures and manuals are accessible and centrally located to all CFS and GMF staff
Provides backup support to CFS Funding Assistants, when required
Contributes suggestions and written content to support process improvements in funding workflow and to funding documents and tools.

Special projects support

Assists Data Coordinator in preparing CFS information for GMF annual report
Supports the administrative and logístical functions of CSSled training and information sessions
Supports Data Coordinator and CSS Officer in implementation of lean improvements to funding recommendations to GMF council
Supports the transfer of process training materials and tools to the Learning Management System

Your skills make us better: