IT Support Specialist - North York, Canada - Agio, Inc.

Agio, Inc.

Verified Company

North York, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries.

The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers.

Agio offers technology hosting, monitoring, management, helpdesk, disaster prevention and recovery, as well as managed security, 360° cybersecurity programs, virtual CISO (vCISO) support and cybersecurity consulting.

We have team members in the US, UK, Canada, and India. Our remote work policy allows us to accommodate our employees' need for flexibility. Our family forward mentality and work-life balance focus empower our employees to live their best life at Agio.

WE OFFER:

Competitive salary
Comprehensive health benefits including vision, dental, disability, life insurance, and more with immediate coverage
An inclusive parental leave policy
Uncapped vacation time off
10 paid holidays
10 paid sick days
32 hours of paid volunteer time off
RRSP matching
Training and growth opportunities
A multicultural and diverse team
A supportive work environment
Social events
Agio swag
And more

RELEVANCE AND IMPACT:

The IT Support Specialist is the first line of contact with our clients.

Your ability to communicate clearly and to stay cool under pressure is essential while either assisting our clients directly or escalating to the correct team.

Attention to detail, technical aptitude, and the ability to roll with changes will help you be successful in the different environments you will need to be comfortable moving around in.

Work arrangement: 100% Onsite; Monday-Friday 8:00am-5:00pm ET

Onsite location: 5200 Yonge St., Toronto, ON M2N 5P6

RESPONSIBILITIES:

Deliver a stellar remote enduser and systems support experience
Queue and case management in ServiceNow
Communicate clearly and professionally with clients regarding their cases
Answer incoming phone calls for client issues and assist in routing to appropriate team or team member
Quick resolution of cases and/or involvement of the proper teams
Assume ownership of cases and see them through to clientconfirmed resolutions
Assist with recognizing when automation of repetitive tasks would be beneficial and suggest efficiencies
Document supportrelated solutions and client environments
Projects, as assigned

REQUIREMENTS:

2 years minimum experience providing enduser support
Handson experience with:
Server administration experience, including but not limited to Active Directory account management
O365 administration and troubleshooting
MS Azure
MS Intune
SharePoint
OneDrive
VPN configuration and troubleshooting
Windows 10 & 11 support
MacOS support
Ticketing systems, preferably ServiceNow
Strong troubleshooting and problemsolving skills
Strong written and verbal communication skills
Passion for delivering an outstanding client experience
Confident and friendly phone presence
Must demonstrate flexibility and adaptability in an environment of rapid technological and business change while maintaining enthusiasm and displaying sound judgment
Confidence to "Speak Up" and share knowledge, areas of improvement, etc.
Collaborative, teamplayer, stays "Cool Under Pressure"
Ability to provide offhours oncall support
Agio is a blend of who we are and what we aspire to be. As an equal opportunity employer, we embrace diversity and are committed to creating an inclusive culture that allows each of us to do our best work and be our best selves._