IT Operations Specialist - Toronto, Canada - The Macaulay Child Development Centre

The Macaulay Child Development Centre
The Macaulay Child Development Centre
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Full time
Description

The Macaulay Child Development Centre is a multi-service, child care and family support agency.


Established in 1932 as a non-profit, charitable organization, Macaulay promotes the optimal development of children in partnership with their family and community.

Macaulay programs share a common commitment to prevention, early intervention and inclusion of children with special needs.


IT Operations Specialist

Permanent Full Time

COMPETITION NUMBER:

C/E


HOURS OF WORK:
7 Hours per Day


START DATE/TERM:

Immediately


REPORTS TO:

Manager, Information Technology

***: This position provides IT Support to the agency; support users by identifying problems and finding solutions related to network, servers, computer hardware, software and desktop.


RESPONSIBILITIES:


  • Provide tier 2 support.
  • Support administration of Office 365, Windows Server 2012R2, 2016, 2019, Hyper-V/Cluster, AD, DCHP, DNS, GPO, IIS, RDP, SQL, and WSUS.
  • Maintain and support backup & recovery process using Veritas, include DR Backup/Veeam/Syncovery, or similar products.
  • Network Security (firewall, switch, Wi-Fi, VPN, certificates, patches/updates, Anti-Virus).
  • VoIP Phone setup and troubleshooting.
  • Analyze existing setup and recommend/implement improvements to systems to ensure stability, security, and added functionality.
  • Maintain and develop the intranet website (SharePoint Online).
  • Create and recommend changes to processes, procedures and documentation.
  • Ability to provide generalized end‐user training.
  • Analyze data for reporting and/or performance (trend) analysis for the leadership team.

QUALIFICATIONS:


  • University degree in Computer Science, Information Systems, Information Technology, or an acceptable combination of education and experience.
  • Minimum of 4 years of direct work experience in Microsoft enterprise environment with progressively increasing responsibilities.


  • Certifications preferred

  • Cisco CCNA, A+, Network +, Microsoft Certifications.
  • Knowledge of implementing, configuring, and administering networking equipment (firewall/switch/Wi-Fi) and Windows Server 2012R2, 2016, 2019, Windows 7/10.
  • Knowledge in system and network architecture, design, configuration, disaster recovery, business continuity, storage management, and performance monitoring.
  • Ability to write concise and accurate technical documentation for internal IT use and enduser training purposes, and maintaining accurate records of system configurations and inventory.
  • Possess excellent written and verbal communication skills, and highly analytical aptitude.
  • A proven selfstarter requiring mínimal supervision, highly motivated and proactive.
  • Maintains confidentiality of all computerbased information related to the organization, its clients and its employees.
  • Strong organizational capabilities to manage multiple projects with the ability to multitask and prioritize effectively.
  • High degree of initiative and problem solving with keen attention to details.
  • Ability to work independently and within a team environment.
  • Acceptable Vulnerable Sector Police Reference Check.

SALARY:

IT Operations Specialist Salary Scale ($60, 000 - $70, 000 per annum) with Competitive Benefit Package (health & dental), Define Pension plan, and paid time off entitlements (starting at 20 vacation days & 3 float days)


THIS POSITION IS NOT WITHIN THE CUPE LOCAL 2563 BARGAINING UNIT
:


INTERNAL APPLICATION PERIOD FOR CUPE LOCAL 2563 BARGAINING UNIT:

March 24th, March 31st, 2023


DATE POSTED:

March 24th, 2023

The Macaulay Child Development Centre values the diversity of people and communities and is committed to excellence and inclusion. We welcome qualified individuals who contribute to the diversity of our staff group.

The Macaulay Child Development Centre offers accommodation for applicants with disabilities in its recruitment process. If you are contacted by the agency regarding a career opportunity, please advise if you require accommodation.


We thank all applicants for their interest in our organization, however only those selected for an interview will be contacted.

This document is available in alternate formats upon request.

The Macaulay Child Development Centre is committed to service and employment equity.

Additional Qualifications


Education:


  • University degree in Computer Science, Information Systems, Information Technology, or an acceptable combination of education and experience

Skills:


  • Minimum of 4 years of direct work experience in a Microsoft enterprise environment with progressively increasing responsibilities.
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