Leasing Consultant - Toronto, Canada - Tricon Residential

Tricon Residential

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Tricon Residential Inc

(NYSE:

TCN,

TSX:
TCN) is an owner and operator of a growing portfolio of more than 36,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy.

We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams.

Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage.

At Tricon, we imagine a world where housing unlocks life's potential. For more information, visit

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Service:

Handle inquiries from prospective residents professionally and courteously
Provide superior customer service to both internal and external clients by identifying and understanding the needs of others
Act with integrity and demonstrate support for our core values
Promote a strong sense of community
Follow up with prospects
Maintain an overall focus on enhancing the customer experience
Courteous and prompt communication with residents, team members and management

Leasing:

Conduct viewings of the property and suites with prospective residents. Sell the value of the property and its features in order to obtain a commitment to rent as required
Qualify prospective residents to determine their requirements
Welcome new residents and provide full orientation when required
Actively promotes referral programs
Negotiate leases to obtain optimum value
Monitor the sales path daily to ensure common areas and suites are clean and up to standards
Maintain detailed knowledge of suite inventory
Review advertisements on an ongoing basis for photography and content quality as well as pricing accuracy
Accountable for recommending ideas for continuous improvement of processes and enhancements
Assist in the creation of marketing reports including status of planned developments, competitive market rents and overall resident activity
Inspect upcoming suite availabilities prior to showing to potential residents as required
Inform appropriate personnel of any deficiencies or problems noted in the building or on the property that require attention
Monitor reports to analyze weekly traffic trends and lease performance
Other duties and/or procedures as assigned
Assist with completion of incoming and outgoing suite inspections and documentation as required
Other duties and/or procedures related to rental and administration of suites as assigned
Conduct market surveys as required, including staying current and ensure thorough knowledge of the competitive landscape

Health and Safety:

Follow prescribed Personal Protective Equipment (PPE), health and safety regulations and procedures in compliance with Ministry of Labour laws
Ensure compliance with legislation, including but not limited to, the Residential Tenancies Act, Employment Standards Act, fire Code and Ontario's Occupational Health and Safety Act

EDUCATION, EXPERIENCE AND SKILLS:

Requirements:

2 years of sales and customer service experience required
High school diploma required, College Diploma/Bachelor's Degree is preferred
Knowledge of MS Office (Word, Excel, and PowerPoint), Yardi is an asset
Must possess exceptional communication and interpersonal relationship skills
Strong attention to detail and problemsolving is required
Must be a selfstarter with high degree of initiative, agility, creativity, and workhour flexibility
Ability to work with a diverse group of people with varying interests, while being culturally aware

WORKING CONDITIONS:

While performing the duties of this job, the employee will be in a general office environment however is frequently required to move throughout the property. Minimal lifting may be required up to 15lbs

At Tricon Residential, we know that the best ideas happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness into our Company.

Supporting Diversity, Inclusion and Belonging is not only the right thing to do; it is the right thing to do for our business.