Bell Clerk - Toronto, Canada - CEM Resorts

CEM Resorts

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

The Bell Clerk is responsible for providing excellent customer service to guests by assisting with luggage, transportation, and other needs.

They are the first point of contact for many guests at the resort and play a critical role in creating a welcoming and positive experience.

Key Responsibilities:

Greet guests as they arrive and assist with luggage, providing a warm and friendly welcome.
Escort guests to their rooms and ensure that they are comfortable and have everything they need.
Provide information about the resort's amenities, services and activities, and answer any questions guests may have.
Arrange transportation for guests, such as taxis or shuttle buses.
Maintain the cleanliness and organization of the lobby area, including keeping an eye out for lost and found items.
Assist with special requests, such as room service orders, restaurant reservations, and arranging for extra towels or pillows.
Handle cash and credit card transactions for services provided by the bell desk.
Follow all safety and security procedures to ensure the safety of guests and staff.

Qualifications:

High school diploma or equivalent.
Excellent customer service skills, with a friendly and outgoing personality.
Strong communication skills, both verbal and written.
Ability to handle multiple tasks and prioritize effectively in a fastpaced environment.
Positive attitude, with a willingness to go above and beyond to meet guest needs.
Ability to lift heavy luggage and stand for extended periods of time.
Basic math skills and experience handling cash and credit card transactions.
Flexibility to work weekends and holidays, as needed.