Mail & Documentation Clerk - Regina, Canada - Information Services Corporation

Information Services Corporation
Information Services Corporation
Verified Company
Regina, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

Company Name:
Information Services Corporation

Information Services Corporation (ISC) is hiring two (2) Mail & Documentation Clerks on a permanent full-time basis.


About us:
ISC (


TSX:
ISV) is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, to industry and to our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.


Position Summary:
Reporting to the Operations Manager, Corporate Registry, this position is responsible for the following:

  • Data entry of paper submissions for a wide variety of submission types under various pieces of legislation and associated regulations, including The Business Corporations Act, The Business Names Registration Act, The Non-Profit Corporations Act, 1995 and other various Acts.
  • Receive and/or record payment information and performs cash balance and reconciliation of payments received.
  • Fulfillment of customer requests for copies of historical documents on registered entities from archival records.
  • Creation of electronic images by scanning paper submissions received, either as part of a batch or on an ad hoc basis.
  • Composes written or verbal responses to customer submissions or inquires.

Position Requirements:

  • Knowledge, skills and abilities are typically obtained through completing courses in business administration, office administration or other applicable postsecondary courses. A high school diploma is required at minimum, supplemented with three (3) years' experience in an office environment and customer support.
  • An understanding of basic accounting principles for account adjustments and cash handling procedures.
  • Familiarity of various types of office equipment, including scanners, photocopier and printers.
  • Familiarity and comfort working in a technology driven office environment.
  • Proven track record of strong customer service and support to internal and external customers

Key Competencies:

  • Communications
  • Demonstrates active listening and responds in a calm, positive, respectful and coherent manner.
  • Customer Service Orientation
  • Customer experience is top of mind. Ensures customer inquiries are met and that customers are kept up to date regarding the progress of those inquiries.


  • Flexibility

  • Organizes priorities of multiple tasks while adapting to changing circumstances to ensure efficiency and effectiveness.


  • Concern for Order

  • Identifies and organizes the requirements of requests, research or information required


  • Results Driven

  • Is reliable, takes initiative to do the job well, including recognizing problems and issues, and ensuring the successful completion of assignments.


  • Teamwork

  • Actively and effectively participates as a team member by cooperating, helping and supporting others to complete tasks and meet customer needs.
SGEU Level 4 $
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