Reservations Agent - Toronto, Canada - DoubleTree by Hilton Toronto Downtown

DoubleTree by Hilton Toronto Downtown

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job description

Position Overview:

DoubleTree by Hilton is a busy 490 rooms award winning hotel located in the heart of downtown Toronto near the City Hall.

We strive to deliver great individualized and uncompromising service to every hotel guest that passes through our doors.

We are currently looking for experienced Reservation Agent with a service oriented and caring attitude sophistication and a genuine smile that creates a warm, welcoming environment for our guests, to join our Reservations team.

REPORTS TO:
REVENUE/RESERVATIONS MANAGER

DUTIES:

Selling and creating room reservations
Daily reservation reporting
Creating group bookings and subsequent reservations
Handling guest inquiries, including complaints
Providing guest service as per hotel standards.

QUALIFICATIONS:

Good command of the English language is essential, both written and verbal
Additional languages spoken would be an asset
Must be neat, professional and well groomed
Previous Reservations experience or other hotel employment would be an asset
Keyboarding skills would be an asset words per minute)
Must be organized and possess strong time management skills
Must be attentive to details
Able to be seated in front of a computer for extended periods of time
Must be guest service focused
College diploma or University degree from a Hospitality related program would be an asset
Must be able to work shifts days, evenings, weekends and holidays.

Physical Requirements

All duties involve constant sitting with some walking and standing
Occasionally bending/stooping to retrieve print reports
Wrist movement and handling is occasional for most positions, more frequent for office coordinator
Use of fingers, hands, wrist for typing

Working Conditions

Status control are all situated in indoor setting
Constant usage of telephone for communication
The company will recruit, hire and promote without regard to race, color, age, marital status, sex, sexual orientation, national origin, religion, disability, gender identity, pregnancy or veteran status or any other status protected by applicable law._

" _
The hotel is committed to providing an accessible environment to all employees and customers, whatever their ability. Accommodation is available for applicants with disabilities throughout the recruitment process._
"

Please note:
The DoubleTree by Hilton Toronto Downtown is delighted to provide employment accommodation during the recruitment process. During any stage of the recruitment process, applicants have the right to request accommodation.

Experience:

Hotel Reservations: 1 year (required)

Salary:
$22.00-$24.00 per hour

Schedule: