- Superior Propane
- Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
- Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
- Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life's challenges.
- Competitive Compensation: We offer a highly competitive salary package, ensuring that you hard work and dedication are recognized and rewarded accordingly.
- Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
- Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
- Safety Focused: We care about you and have committed to a zero-harm workplace.
- Build positive, collaborative relationships with all points of contact including customers, team members and management.
- Consistently apply and leverage developed procedures and processes to effectively answer customer inquiries, resolve issues and manage customer expectations.
- Ensure resolution of their question, issue or concern in a timely manner.
- Provide accurate and reliable delivery information to customers.
- Review customer account information during each call to ensure accurate and current data. Update system information as required and obtain any missing information as needed.
- Validate customer account information to ensure corporate compliance with Privacy Information guidelines.
- Escalate customer questions, concerns or issues as needed and facilitate the customer's transition to a new internal contact to ensure resolution of their issue and ensure customer service standards are achieved and exceeded.
- Dispatch delivery calls after hours.
- Ensure that any emergency or escalation has been resolved and delegated properly and that the appropriate emergency protocol has been followed.
- Document all customer phone calls to ensure that quality customer service is being provided.
- Ensure that situations that are outside standard guidelines are escalated to the Customer Experience Manager, the Delivery Manager or Service Manager.
- This role has an indirect impact on safety. Responsibilities include identifying and escalating possible safety issues or concerns to ensure immediate resolution.
- Bilingual fluency in French and English, both written and verbal is a requirement for this position.
- Post-secondary degree or diploma or equivalent experience.
- One year of previous customer service experience, preferably in a telephone contact environment.
- Ability to work collaboratively as a positive contributing team member, as well as independently.
- Exceptional customer service skills with strong organizational skills
- Excellent communication skills, both oral and written.
- Attention to detail required ensuring accurate capture of customer data, as well as comprehension of complicated and varying customer needs.
- Ability to multi-task, using several computer systems at once.
- Computer literacy, specifically Microsoft Office Outlook and Excel is required.
- Previous experience with ADDS or similar billing/ticketing system would be an asset.
- Flexible shift availability (available to work any shift between 8:00 a.m. and 11:00 p.m. EST) and weekends.
-
Customer Experience Representative
1 week ago
Superior Propane Cambridge, Canada**Customer Experience Representative** · - Reporting directly to the Customer Experience Manager, the Customer Experience Representative is responsible for utilizing standard procedures to achieve first call resolution when responding to customer inquiries and concerns regarding ...
-
Customer Experience Representative
3 weeks ago
SNDL Cambridge, CanadaJob Title · Customer Experience Representative · Job Description · About The Role · Based out of our Value Buds Tri City Plaza location in Cambridge, ON, we are looking for experienced Part-time Customer Experience Representatives who can handle curveballs like a champ. Not only ...
-
Customer Experience Representative
2 weeks ago
Superior Propane Cambridge, CanadaReporting directly to the Customer Experience Manager, the Customer Experience Representative is responsible for utilizing standard procedures to achieve first call resolution when responding to customer inquiries and concerns regarding delivery of propane. The Customer Experienc ...
-
Customer Experience Representative
2 weeks ago
Indigo Books & Music Cambridge, CanadaCompany Description · **5 AM Availability Required** · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospiri ...
-
Customer Experience Representative
5 days ago
Superior Propane Cambridge, CanadaReporting directly to the Customer Experience Manager, the Customer Experience Representative is responsible for utilizing standard procedures to achieve first call resolution when responding to customer inquiries and concerns regarding propane delivery of propane. The Customer E ...
-
The YMCA of Three Rivers - Guelph Cambridge, Canada Part time**MEMBER EXPERIENCE REPRESENTATIVE** · **PART TIME PERMANENT** · **START DATE: IMMEDIATE** · **REGION: Guelph-Wellington - Guelph YMCA** · **APPLICATIONS DUE: Posting will remain active until filled.** · **Do you enjoy daily challenges? Do you have a decorated background providin ...
-
Customer Experience Representative
3 weeks ago
NDI (Northern Digital Inc.) Waterloo, CanadaAt NDI, our mission is built around using our measurement technologies to improve medical procedures and patients' lives. This requires product innovation that is achieved through fostering collaboration, trust, and strong relationships. At NDI, you will work with talented people ...
-
Customer Experience Representative
3 weeks ago
SNDL Waterloo, CanadaJob Title · Customer Experience Representative · Job Description · About SNDL · SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed can ...
-
Customer Experience Representative
2 weeks ago
Essilor Canada Waterloo, CanadaJoin our team as _Customer experience representative _and be a visionary. Pave the way to a brighter future, both for yourself and all Canadians needing visual correction. · **Your mission** · Project a professional image of the company, build a trusting relationship with custome ...
-
Owner Experience Representative
3 weeks ago
Libro Credit Union Waterloo, CanadaCareer Opportunity · Libro is growing - and Libro is hiring. · Our expansion plans include a series of new hires across southwestern Ontario. Take a look. · Who We Are · Imagine working for an organization where every employee and customer is an Owner. · No matter whether a custo ...
-
Owner Experience Representative
2 weeks ago
Libro Credit Union Waterloo, CanadaCareer Opportunity · Libro is growing - and Libro is hiring. · Our expansion plans include a series of new hires across southwestern Ontario. Take a look. · Who We Are · Imagine working for an organization where every employee and customer is an Owner. · No matter whether a custo ...
-
Owner Experience Representative
3 weeks ago
Libro Credit Union Kitchener, CanadaCareer Opportunity · Libro is growing - and Libro is hiring. · Our expansion plans include a series of new hires across southwestern Ontario. Take a look. · Who We Are · Imagine working for an organization where every employee and customer is an Owner. · No matter whether a custo ...
-
Owner Experience Representative
3 weeks ago
Libro Credit Union Kitchener, CanadaCareer Opportunity · Libro is growing - and Libro is hiring. · Our expansion plans include a series of new hires across southwestern Ontario. Take a look. · Who We Are · Imagine working for an organization where every employee and customer is an Owner. · No matter whether a custo ...
-
Customer Experience Representative
1 week ago
TIGER Drylac Canada Inc. Guelph, CanadaAre you looking for a great place to work where you can make a difference? TIGER Drylac is the perfect place for you. · **At TIGER, We don't just hire to fill a position, we hire to expand our family. Join to our TIGER Family #joinTIGER** · **Duties and responsibilities include** ...
-
Member Experience Representative
2 weeks ago
FirstOntario Credit Union Hamilton, Canada**Why FirstOntario?** · - FirstOntario Credit Union is one of the largest credit unions in Ontario. We are a trusted co-operative financial institution dedicated to providing competitive banking products and services and a quality Member service. More than 118,000 Ontarians choos ...
-
Experience Sales Representative
2 weeks ago
Third Watch Protection Services Inc. Hamilton, CanadaExperience Sales Representative · - Commission Based · **Shift**: Monday to Friday - Days · **Compensation**:TBD · We are currently looking for Experience Sales Representatives to sell security guard service to potential clients. · All sales representatives will be on Commission ...
-
Customer Experience Representative
1 week ago
Air Liquide Burlington, Canada**How will you CONTRIBUTE and GROW?**: · A customer experience Centre representative, or CEC, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The main purpose of this ...
-
Customer Experience Representative
2 weeks ago
SNDL Hamilton, CanadaJob Title · Customer Experience Representative · - Job Description · About SNDL · SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed c ...
-
Owner Experience Representative
1 week ago
Libro Credit Union Kitchener, CanadaCareer Opportunity · Libro is growing - and Libro is hiring. · Our expansion plans include a series of new hires across southwestern Ontario. Take a look. · Who We Are · Imagine working for an organization where every employee and customer is an Owner. · No matter whether a custo ...
-
Customer Experience Representative
2 weeks ago
Indigo Books & Music Milton, CanadaCompany Description · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores acro ...
Bilingual Customer Experience Representative - Cambridge, Canada - Superior Propane
Description
Bilingual Customer Experience Representative - Future Opportunities
From the open road to the boardroom, we offer diverse career opportunities from coast-to-coast.
General Information
Location: Cambridge, Ontario, Canada
Business Unit: Customer Experience
Department: Superior Propane
Date published: 05-Apr-2024
Ref #: 3419
Description and Requirements
This posting is for our future hiring needs. We are hiring in Cambridge, ON or Calgary, AB. Full and part time positions will be available. Spoken and written fluency is French and English is a must.
What we will offer you:
What you'll do:
What you bring:
Superior Propane is Canada's leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at to let us know how we can enhance your experience."