IT Help Desk Support Agent - Vancouver, Canada - OAK+FORT

OAK+FORT

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

OAK + FORT is brought together by a passionate group of people with a natural bond over an aesthetic vision that radiates throughout the collections.

Fueled by the purpose to enhance and explore our own personal style—we authentically embody a place where individuality and uniqueness are celebrated.

An ever-evolving point of view, joy in self-expression, and quality are central to our contemporary philosophy.

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RESPONSIBILITIES

Provide firstlevel technical support for hardware, software, and networkrelated issues
Troubleshoot and resolve technical issues related to pointofsale systems, barcode scanners, and other retail equipment
Assist with the setup and configuration of new equipment and software
Provide training to staff on the use of software and equipment
Document support requests and resolutions in our ticketing system
Escalate complex issues to the appropriate IT team members
Monitor and maintain inventory of hardware and software assets
Participate in IT projects and initiatives as needed

EXPERIENCE REQUIREMENTS

High school diploma or equivalent
13 years of experience in IT support, preferably in a retail environment
Strong technical skills in troubleshooting hardware, software, and networkrelated issues
Familiarity with pointofsale systems, barcode scanners, and other retail equipment
Strong customer service and communication skills
Ability to work independently and collaboratively with team members
Detailoriented and able to prioritize tasks in a fastpaced environment
Ability to lift and move computer equipment as needed

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