Contact Management System, Project Manager - Toronto, Canada - BMW Group Financial Services Canada

BMW Group Financial Services Canada

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

An exciting opportunity awaits you here at BMW Group Financial Services Canada where you will take independent ownership over creative projects with the potential to make history and leave an impact on the organization.

Your role will be essential to accomplishing important organizational goals and as such you will be expected to take on challenging tasks and reach exciting milestones.

A passionate team of colleagues paired with our strong innovation and forward-thinking culture will offer you a positive and supportive work environment to cultivate your creative work and deep insights and become a clearly visible and highly valued member of the organization within a short period of time.

The Contract Management System (CMS), Project Manager, is responsible for establishing the operations strategy, architectural / IT landscape development and implementation timeline, rollout planning, portfolio migration planning, forecasting, reporting and analytics/data governance and data security concepts, document management, migration of Siebel workflows into CMS, governance structures and harmonization and alignment to US specific business requirements.

Functional scope of responsibilities includes:

Originations/Funding, contract management, CRM, end of term, collections/recovery, compliance, special accounts incl. bankruptcy, titles, remarketing, digital self-services, lease end and terminations.
Product Owner

CMS Project Manager is responsible for developing and maintaining a vision for the retail lease/loan contract management solution by understanding the requirements of the markets and business leaders and the strategic direction of the organization.

Evaluation of running projects and existing legacy systems for comprehensive planning and strategic alignment, long-term CRM planning and implementation concepts.

The role must anticipate and incorporate industry and BMW/SF strategic direction to ensure the alignment of the solution accordingly. Additionally, identify and understand future trends, changing customer needs, emerging technology requirements and potential new business areas.

This needs to be considered to design a system that is both able to service the current and future requirements.

Responsible for leading execution and delivery of continuous software release by understanding and coordinating the epic backlog for the platform and serves as the voice of the customer into the Agile Development Team to deliver a Software Solution which meets those needs.

Collaborates with internal teams namely with the US Project team, Accounting, Cash Financial Reporting Initiative team, the business lines and also with external partners like the Product Vendor, Integration Partner, Test-Partner and External Consultant to design, develop and deploy the solution to the markets.

Those stakeholders and resources may be geographically distributed.

Propagates knowledge of the program and its benefits to the agile team members and supports the agile team to reach their targets.

Works day to day with the agile team for Knowledge-transfer, clarifying business requirements, removing roadblocks, constantly communicating, and gaining alignment around feature or product strategy.

Governance

The initiative lead has full operational governance for the CMS product and associates processes according to the role definition in the agile methodology.

The role must work closely with global operations and regional operations governance functions.

This role also acts as single point of contact for the business lines and in the project for all topics related to CMS.

Leadership and Change Management
The CMS Project Manager ensures Canadian representation and business participants are present and contributing toall phases of the project.

This role also evaluates the progress and results and provides feedback in a timely fashion, recognizes, and acknowledges the skills of key team members and utilizes their strengths to the benefit of the project.

Actively listens to requirements and pain points provided by the business functions.
Promotes and provide benefits of change management to the business functions.
Utilizing and guiding the testers through User Acceptance testing and Data Migration testing.
Planning and Roadmap
Responsible for the creation and prioritization of the High-Level Requirements in form of Epics and the setup and maintenance of a High

Level Plan and recommendation of the implementation roadmap to incrementally deliver new functionality to the customers in an agile manner, while gradually building on the foundation to deliver more sophisticated capabilities through a customer centric approach and innovation.

Engages with the engineering and cross-functional stakeholders to define a roadmap that meets business and consumer needs, while meeting critical deadlines and budget constraints.

Requirement Management and Product Development
Responsible for the project planning and ensures the quality and maturity of the artifacts