Community Support Worker - Toronto, Canada - SISTERING

SISTERING

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Title:
Community Support Worker - Drop-In (Overnight)

Department: 24 Hour Women's Drop-In

Hours:
Full Time

Location: 962 Bloor St West and Occasional accompaniments in the community

Supervisor:
Drop-In Supervisor

Sistering is a multi-service agency for at-risk, socially isolated women and trans people in Toronto who are homeless or precariously housed.
Our harm reduction philosophy is a core element of all the work we do. We operate on a trauma-informed and relationship-based model.

Our programs include a low-barrier 24/7 Drop In, Housing and Case Support, Harm Reduction, Peer Outreach, on-site Medical Clinic, On the Path to Employment and Spun Studio social enterprise.

During COVID our 24/7 Drop In runs as one of the City Respite Centres, providing essential services.

***:

RESPONSIBILITIES:

Program:_
Work productively and collaboratively within a team to ensure the smooth daytoday operations of the 24/7 Women's Drop In
Provide programming and supports within a lowbarrier, harm reduction, trauma informed framework
Provide practical support to women such as assisting with meal preparation and service, distribution of donations and facilitating the use of shower and laundry facilities
Provide individual support to women using case support, informal counselling and traumainformed interventions
Deliver harm reduction programming and participate in the distribution of kits and information related to safer drug use
Provide support to women who are withdrawing from alcohol and other substances
With team members, develop, and deliver programming that is responsive to the needs of participants
Facilitate small and large group work
Identify, intervene and effectively deal with emergency, crisis and conflict situations
Ensure that the Drop In space is clean, well maintained and organized
Supervise placement students and volunteers
Provide direction and support to participant cleaners and kitchen assistants
Assist with early morning drop off and unloading food orders and supplies where necessary
Administration:_
Facilitate and ensure consistent and clear communication across all 3 shifts of the 24/7 Drop In and across the organization
Maintain petty cash
Assist in the implementation of appropriate program evaluation tools
Complete program evaluations and participate in priority setting for Sistering
Write reports, maintain up to date files, and prepare daily and monthly statistics
Participate in staff meetings, daily log meetings and agency committees
Occasionally assist with the purchase and maintenance of program equipment and supplies
Participate in regular supervision meetings with the Drop In Supervisor
Advocacy and

Community Building:
_

Advocate on behalf of women within Sistering and with other agencies
Collaborate with service users to identify directions and methods for social change

Other duties as assigned

QUALIFICATIONS:

Thorough understanding of and experience working in programs serving women with complex intersecting needs including homelessness, mental health issues, addictions and histories of trauma
Strong understanding of clientcentered, traumainformed, low barrier and antioppression practices
Demonstrated commitment to principles of harm reduction and knowledge of substance use
Experience working in a low barrier dropin or similar environment
Understanding of peer led model of engagement and interest in working with peer workers
Proven ability to provide case support and advocacy to women from a feminist and antioppressive perspective
Thorough knowledge of and experience with communitybased resources and services including shelter support, housing, legal, income support, health, mental health and settlement
An understanding of systems that cause and support homelessness, poverty and marginalization
Strong communication skills, both written and oral
Highly developed interpersonal skills and ability to build effective relationships with participants, team members and community partners
Skilled in crisis intervention, deescalation, conflict resolution and group facilitation
Strong problemsolving, team building and priority setting skills
Ability to work in a fast paced and demanding work environment
Educational background in social work/social services/human services work or equivalent education and lived experience
Additional languages besides English an asset
Proficient with Microsoft Office Suite and experience using pirouette, SMIS or similar database an asset

WORKING CONDITIONS:

This position works in the office and community. Sistering is a 24/7 operation, fast paced, intense environment. There may be the risk of exposure to potentially unpredictable behaviours and situations. Sistering is a pet friendly facility and as such, employees can expect to be in the proximity of animals.