International Services Assistant - Barrie, Canada - Georgian College

Georgian College

Verified Company

Barrie, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

International Services Assistant

(

Job Number:

191-23

)

Department:
International Education and Development

Campus:

***Barrie

Classification:

***Support Staff

Posting Date:

***August 3, 2023

Salary Range:
$26.47 (start rate) - $ year rate)

Hours Per Week: 37.5 hours per week

Status:

***Full-time

Providing the first point of contact in the International Centre for both internal (students, college staff) and external (community members, applicants, stakeholders) and triaging and/or resolving any issues/questions brought forth
Utilizing customer service queue management systems (MyGCLife, Qnomy) and student information systems (Banner, OCAS-IAS, AppXtender) to assess and help resolve issues and inputting information
Providing the public and students with current and accurate information on Georgian programs, services and events across all campuses
Maintaining a list of all current events/contacts/important dates and directing visitors as required
Welcoming international visitors, delegations, prospects, applicants and community visitors
Assisting with the training and monitoring of student coops and Student Ambassadors working in the international centre
Supporting current students with wayfinding and answering general inquiries regarding college services
Arranging Georgian promotional material and resources around the International Centre and managing the cleanliness of both the reception area, student lounge and storage room
Supporting all on and off campus events organized by the Globalization Coordinator /International Community Engagement Coordinator by providing administrative support and promotion
Coordinating meetings, booking rooms for events, booking student appointments as required
Tracking and verifying student enrolment status, registration records (outstanding fees/status/FT vs PT), visa status, arrival status and other factors as directed by Manager
Running reports and forecasting needs of students/agents and providing solutions to the recruitment and global engagement teams to enhance service delivery
Ensuring that specific procedures and documentation requirements for international student onboarding are all correctly adhered to
Maintaining secure storage of confidential records and hardcopy file management and recycling/shredding documents as necessary
Demonstrating Qnomy queue kiosk ticket dispensing to students and ensuring queue kiosk is working, clean and stocked
Collaborating with department staff to identify any trends related to atrisks students and creating proactive supports to assist with student success and navigation of services
Helping coordinate communication plans with the Marketing Specialist, Globalization Coordinator and planning for new arrivals/late arrivals
Maintaining knowledge of IRCC policy and regulations and travel restrictions as they impact international applicants

QUALIFICATIONS:

Successfully completed a twoyear postsecondary diploma in Office or Business Administration, Business or another related field
A minimum of two years' experience of customer service working in a fastpaced environment
Experience working with many cultures is considered an asset
Must be fluent in English, ability to communicate in a second language other than French is considered an asset
Experience and knowledge with Microsoft Suite (PowerPoint, Word, Excel and Outlook)
Strong customer service, conflict resolution and problemsolving skills
Excellent crosscultural and interpersonal skills
Ability to manage time, multitask and meet provided deadlines
Alternate formats will be provided upon request throughout the recruitment and selection process._
Georgian College has introduced FLEX Work for some positions. This position is not eligible for Flex Work and will be an oncampus position with no option for remote work.

Applications for this position must be received by 11:59 p.m. on

August 13

, 2023. While we thank all applicants, only those contacted for an interview will be acknowledged.