Guest Service Agent Part-time - Regina, Canada - DoubleTree by Hilton Hotel & Conference Centre Regina

DoubleTree by Hilton Hotel & Conference Centre Regina

Verified Company

Regina, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

The DoubleTree by Hilton Hotel & Conference Centre Regina is recruiting a permanent, part-time
Guest Services Agent to join our team of customer service professionals

What we offer:

Hilton brand GSA training
Full medical benefits package including dental, vision and prescription coverages
Discounted monthly parking or discounted transit pass
Employee discounts on all Hilton and SilverBirch hotels globally
A positive and inclusive work environment and a culture of employee recognition

Main Duties & Responsibilities:

Respond to requests promptly, efficiently, and courteously during checkin, checkout and throughout the customers' stay.
Verify that all the information on the guest is the same as the information in the computer system
Switchboard duties, handle each reservation and phone call courteously
Process reservation/cancellation/modification requests
Enthusiastic and dedicated to customer service excellence enjoys being around people
Ability to assist hotel guests in an empathetic and courteous manner at all times
Strong English communication skills, (verbal and written)
Have a strong memory to recite company promotions and information during the checkin process

Education & Qualifications:

Minimum grade 12 or equivalent
Preference will be given to individuals with previous Front Desk or Night Audit experience in a hotel setting

Working Conditions:

Able to continuously stand, bend, and lift during entire 8 hour shift
Repetitive computer and telephone use

No LMIA provided for opportunity. You must be legally entitled to work in Canada to be considered.

Job Types:
Full-time, Permanent

Salary:
$14.40-$16.65 per hour

Expected hours:
per week

Benefits: