Residential Construction Customer Care Specialist - Greater Toronto Area, Canada - Safeline Group of Companies
Description
Company Background:
Reco Services, a company within Safeline Group of Companies, provides third party customer care services for the residential construction industry throughout the Greater Toronto Area (GTA) in Ontario, Canada.
Job Summary:
Key Responsibilities:
- Conduct thorough Pre-PDIs and Pre-Delivery inspections on newly constructed homes before occupancy, ensuring all deficiencies are identified and repaired promptly.
- Maintain effective communication with homeowners, ensuring their satisfaction with their new home purchase.
- Manage the completion of deficiency repairs and warranty submissions through a comprehensive database system.
- Collaborate with the Construction department as well as Clients to set monthly client meeting agendas and prepare progress reports.
- Monitor and collaborate with trades staff to ensure timely completion and signoff of warranty items.
- Adhere to legal, legislative, and corporate safety requirements to ensure a safe working environment.
- Report and address deficiencies promptly, coordinating necessary services and maintenance to address homeowner concerns.
- Perform various administrative duties as needed to support the smooth operation of the department.
- Coordinate and communicate the progress and status of all projects, as well as any trade intervention requirements.
- Generate and provide certificates of completion and possession for all new home buyers.
- Distribute keys and gifts to new home buyers to enhance their experience.
- Provide backup support to all other Customer Care team members when required.
- Fulfill any other duties as requested by the supervisor or management.
Qualifications:
- A degree, diploma, or certificate in construction management, business, or a related field
- 1 or more years of experience in a customer service or project management role; (experience in the construction industry an asset)
- Experience working in and knowledgeable of construction and trade industries
- Must be familiar and knowledgeable with Tarion Warranty and Construction Guidelines
- Knowledgeable of the Tarion Construction Performance Guidelines
- Experience with conducting Pre-Delivery Inspections asset
- Effective communication and customer service skills.
- Attention to detail and strong organizational skills.
- Ability to work independently and as part of a team.
- Valid driver's G license and access to a vehicle an asset
What Safeline Group of Companies Offers:
- Competitive salary and benefits package.
- Opportunity for growth and advancement within the company.
- Collaborative and supportive work environment.
- Professional development opportunities.
- Meaningful and rewarding work that contributes to the growth and success of the company.
- Reco Services is an equal opportunity employer, and we are committed to fostering a diverse and inclusive workplace. If you require accommodation throughout the recruitment and selection process, we will work with you to meet your needs._
Job Types:
Full-time, Permanent
Benefits:
- Company events
- Dental care
- Extended health care
- Paid time off
- RRSP match
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
Work Location:
On the road
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