Collections Administrator - Dartmouth, Canada - Health Services NB

Health Services NB

Verified Company

Dartmouth, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Type:
Permanent

Closing date:
Emergency Medical Care Inc.

(EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness.

As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations.

We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

This role is primarily responsible for overseeing the day-to-day ambulance service fee receivable collections for EMC/EHS, as well as the provision of financial analysis and reporting.

In a capacity covering a broad range of duties, the mission will be to keep the overall operational status efficient, while meeting or exceeding customer/patient expectations.

Responsibilities:

Review status of delinquent accounts and initiate appropriate collection process
Contact patients via telephone to seek payment and research customer invoice and payment history
Issue past due and late notice letters as required
Engage and work closely with external collection agencies for severely delinquent accounts
Monitor high balance accounts by completing various reports on each type of transport, analyze each account balance, last payment, etc.
Work directly with the Accounts Receivable Administrator on bankrupt and consumer proposal accounts
Prepare monthly list of automated dialer calls on accounts scheduled to go to external collections the following month
Complete yearend accounts receivable bad debt write offs, as well as monthly small balance write offs, including overpayments and underpayments on accounts
Assist in training staff on the duties of accounts receivable to ensure communications with customers are current and effective for maximizing payments
Recommend repayment plans that contribute to overall improvement in collections while considering the individual circumstances of our patients
Prepare weekly and monthly reports related to past due accounts.
Other duties as the Supervisor of Finance may see fit from time to time

Requirements:

Business degree or diploma from a postsecondary institution is preferred 3+ years' experience with customer collections with focus on individual customer accounts
Experience researching and resolving customerbilling issues
Experience in developing and analyzing Accounts Receivable reports
Knowledge and/or expertise in finance and accounting preferred
Proven and effective customer service telephone skills
Ability to quickly learn and effectively use various computer billing and reporting systems such as Great Plains
Strong analytical and organizational skills
Excellent written and verbal communication skills

MHS1

Company Overview

Emergency Medical Care Inc.

- (EMC) is a wholly owned direct subsidiary of Medavie Health Services (formerly Medavie EMS Inc.), a member of the Medavie Blue Cross Group of Companies. We delivery a high quality pre-hospital care program to Nova Scotians every day through a long-term performance-based contract with the provincial government's Emergency Health Services (EHS) division. We achieve this through the more than 1,600 employees who work with us, including highly-trained paramedics, nurses, medical communication officers, support employees and our leadership team. .