Bilingual Collections Administrator - Moncton, Canada - Health Services NB

Health Services NB

Verified Company

Moncton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Type:
Permanent

Closing date:

Medavie Health Services New Brunswick (MHSNB) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EM/ANB, an integrated organization specializing in the delivery of primary health care services with the goal of facilitating access to quality care so that patients can achieve better health outcomes.

MHSNB is fortunate to be able to count on the expertise of its employees who work passionately to build a healthier province.

Our company is currently looking for new team members to support its mission of providing excellence in emergency and community care within our various programs, namely Ambulance New Brunswick, the Extra-Mural Program and NB Health Link.

Each advocates for a highly coordinated, quality service offering guided by a goal of continuous improvement across primary health care.

Medavie Health Services is part of Medavie, a health services organization.

Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the health of all Canadians.

As a not-for-profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country's most pressing physical and mental health care challenges.

We are looking for a Bilingual Collections Administrator. Located in Moncton, the Collections Administrator is responsible for overseeing the day-to-day collections of outstanding accounts.

Reporting to the Billing Supervisor, the incumbent is responsible for reviewing the status of delinquent accounts and the initiation of appropriate collection processes.

In this role, you will be responsible for:

Reviewing status of delinquent accounts and initiating collection action;
Notifying customers of delinquent accounts according to due dates. Issuing past due statements monthly, issuing late notice letters to customers who are not current, monitor results, and followup with customers as necessary;
Initiating customer telephone contact to seek payment and research customer invoice and payment history;
Preparing recommendations for account referrals to external collection agencies for severely delinquent accounts;
Initiating appropriate followup action on mail returned as undeliverable;
Recommending repayment plans that contribute to overall improvement in collections while considering the individual circumstances of our patients;
Taking inbound Billing inquiry calls;
Cover front desk receptionist for lunch breaks and vacations as needed;
Any other duties assigned by the Billing Supervisor.
Possess a minimum of 12 years' experience in consumer collections with focus on individual customer accounts and/or equivalent customer service experience;
Have experience researching and resolving customerbilling issues;
Have proven and effective customer service telephone skills with superior conflict resolution ability;
Are a selfmotivated individual with strong organizational and time management skills;
Demonstrate the ability to identify issues and implement resolutions;
Have experience in a computerized accounting environment and have spreadsheet knowledge;
Must be comfortable making a very high volume of out bound collections calls in a customer service focused manner.

Bilingualism is required for this position.

MHS1

Medavie Health Services New Brunswick is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

Company Overview

Medavie Health Services New Brunswick

- (MHSNB) is an integrated, service-led organization responsible for the optimal operation and management of the emergency medical services and home care in New Brunswick.

MHSNB was created as part of a partnership announced in 2017 between Medavie Health Services and the Government of New Brunswick to provide New Brunswickers with a new model of primary health care delivery. By taking the services already in place and enabling them to work more closely together, we aim to improve how health care works in this province and position New Brunswick as a leading example of coordinated care.
Since January 1, 2018, New Brunswick's Extra-Mural Program (EMP) and Ambulance New Brunswick (ANB) services have been delivered by EM/ANB a Part III entity, governed by a Board of Directors. The Board is responsible to contract and govern the EM/ANB administration for the provision of EMP and ANB services through the management of key performance indicators and adherence to provincial policies, legislative acts and associated regulation which support the direction of the delivery of the programs and services. EM/ANB has also been engaged to deliver the new provincial primary care network
NB Health Link developed in 2022 for New Brunswickers who do not have a primary ca