Service & Spare Parts Manager - Barrie, Canada - Canadian Crane & Hoist Mfg. Ltd.

Canadian Crane & Hoist Mfg. Ltd.

Verified Company

Barrie, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Canadian Crane is looking for a
Sales Manager to join our team We are a
family-owned company that has been providing excellent customer service for over 35 years.

Our primary objective is to provide high quality products and services relating to overhead cranes, and to achieve complete customer satisfaction, while maintaining maximum competitiveness and profitability.

Some of the important requirements and characteristics of this position are (but are not limited to):

The ability to get the job done, by being a "doer" (not a "sayer")
Able to perform under pressure, and meet high expectations in a demanding and fast paced environment
Able to motivate and coordinate the team to collectively achieve our primary objective with a positive and highly motivated attitude
Strong analytical and problemsolving skills (the ability to transform challenges into opportunity)
High level of efficiency and organization with excellent memory retention
Excellent communication skills, including the ability to express any idea clearly and concisely, thought, concept etc. verbally or in writing with colleagues, suppliers, customers, and others
The ability to focus on individual tasks and responsibilities, while working with other team members
The ability to adapt to changes and continually make selfimprovements that will result in strengthening our company's position in the marketplace
Propose improvements to the department that align with company standards while maximizing efficiency

Specific Responsibilities
Responsibilities include (but are not limited to) the management and/or execution of the following areas, with the regular and direct input of management:

SALES of "AFTER-SALES" SERVICES

Coordinating the preventative maintenance and Visual Inspection Service (VIS) contracts
Reviewing, organizing and filing records for service contracts, quotes, repairs, inspections, emergency service and customers
Delegating the above as required to Service & Parts Coordinators/support personnel

SCHEDULING
Ensure the following is applied to work in "Service" (i.e.

maintenance, inspection and repair of cranes in the field):

Daily scheduling uptodate, accurate and efficient
Work orders are accurate, including customer address, contact persons, scope of work, equipment rental etc. (dispatch with maps/directions)
Work Order database is properly updated and maintained with each service call
Dispatch is done such that we minimize travel time and maximize work on site, while maintaining customer satisfaction
Quotations and invoices are prepared in a timely manner
Ensure customers are pleased with the departments personnel, performance etc
Delegate above activities to Service & Parts Coordinator as required
Seek and suggest improvements that will result in better performance of Service Department

SERVICE TECHNICIANS

Supervise Service Technicians day-to-day work to ensure:

Timeliness and efficiency with work being done
Accuracy of diagnostic work, Work Order information etc.
Technicians communicate any risk, liability, or exposure to CCH for review/action plan
Act as a liaison between Technicians, Coordinator, Management and/or Customer as required
Be aware of all afterhours (emergency) service calls, for processing on the next business day

SPARE PARTS

Overseeing Parts Coordinator daily responsibilities and sales targets
Ensure sufficient inventory levels to meet customer demands

INVOICING

Review all order confirmations to ensure invoices are accurate, and on time
Work Order database is properly updated and maintained with each invoice

BENCHMARKING

Benchmark service department performance, to set targets for growth & profitability
Execute all plans and monitor regularly against benchmark values, providing regular feedback to management as a tool for continuous improvement and development

POLICY DEVELOPMENT & TRAINING

Develop, organize, maintain (in reference library), implement and review written policies, to ensure safety, efficiency, profitability and customer satisfaction
Train any new staff in Service Department to understand policies, procedures, database management, paperwork etc.

PRODUCT KNOWLEDGE

Thorough knowledge of our product range, capabilities, personnel, resources etc.
Thorough knowledge of marketplace, customers, competitors, suppliers

LIABILITY

Ensure any risk, liability or exposure is identified, communicated and appropriately managed
Understanding the nature of the issue, recommend possible solution(s) and follow through

PURCHASING

Negotiate as required for purchase of spare parts or other items required
Develop & refine lists of Pre-Approved Suppliers for purchasing of parts and rental equipment, based on best pricing, delivery/availability etc. List to include Preferred Suppliers, Pre-Approved Prices for common items, and system to ensure best price alway