Customer Success - London, Canada - EventConnect
Description
ABOUT EVENTCONNECT
At EventConnect, we've built a team of sports and technology enthusiasts who work each day to support our partners.
Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between.
EventConnect's head office is located in downtown London, Ontario however we welcome all applicants from London and the surrounding areas.
EVENTCONNECT OFFERS
- Competitive salary and benefits
- Casual but energetic work environment made for today's workers
- Performancedriven culture
- Growth opportunities
- IT equipment provided
- A culture of teamwork, celebrations of success, social gatherings and goaloriented work
ABOUT THE ROLE
At EventConnect, our clients are the focus of our teams every day.
As a
Team Relations Expert each day, you will contribute to the day-to-day tasks and workflows alongside the Operations & Event Management / Account Management teams assisting with team connectivity and functions pertaining to events.
RESPONSIBILITIES
- Uploading team registrations from thirdparty platforms
- Flagging Account Managers on events with no connectivity and/or no travel teams
- Assisting teams with blocking and maintaining group room blocks to maximize event growth (outbound communication, block drop, large groups/clubs, etc.)
- Grow a comprehensive understanding of the hotel industry and how our internal procurement team operates
- Assistance in building partner training resources for CRM Systems, Knowledge Base, ada, etc.
- Oversells Management
- Club & Team Management
- Manage Expedia inventory requests & large team requests
- Participation the department Emergency Phone schedule
QUALIFICATIONS
- A University or College graduate
- Prior experience in a Customer Service or Tech Support role
- General knowledge of the hotel industry, brand standards & hotel contracts
- Prior sales experience
- Ability to work independently as well as a team player
- Ability to multitask and be agile in a fastpaced environment
- Accepts and welcomes new challenges
- Attention to detail is crucial
- Strong problemsolving skills and ability to collaborate with others
- CRM experience is preferred (Zendesk, Hubspot)
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